In This Role, Your Main Responsibilities Will Be:

Operational Management

• Act as the first point of contact and escalation layer for internal and external customers.

• Establish and drive employee business objectives in line with the European strategic plan.

• Participate in strategy-related projects aimed at improving customer experience.

• Ensure the team's training program is on track, from onboarding to ongoing technical development.

• Plan daily activities optimally, managing workload, back-up planning, and capacity to ensure on-time completion of tasks.

• Supervise performance indicators, analyze gaps, and implement improvement actions to achieve critical metrics.

• Partner with management and functional specialists to identify improvement areas and provide feedback on processes, tools, and organizational performance.

• Ensure compliance with Emerson quality standards, taking corrective actions where needed.

• When required, contribute directly to specific engineering processes and deliverables.

People Management

• Improve team efficiency by ensuring the right capacity, knowledge, and skills are in place.

• Provide coaching and development through 1:1s, feedback sessions, and tailored development discussions.

• Define and implement succession and development plans for key roles.

• Conduct regular performance reviews and take corrective actions when needed.

• Lead the onboarding process for new hires and coordinate training plans with relevant departments.

• Drive the recruitment process, from interviews to hiring decisions.

• Ensure a safe and supportive work environment that develops employee engagement, retention, and high performance.

• Approve timesheets, holidays, overtime, and work-from-home requests, ensuring compliance with internal procedures.

Communication & Collaboration

• Act as a key liaison with customers, sales offices, procurement, operations, and other departments across the quote-to-cash process.

• Organize regular team meetings to share organizational, business, and functional updates.

• Provide regular updates to the team, direct manager, and collaborators (both local and remote) on team performance and ongoing initiatives.

• Develop effective collaboration with sales offices, management, and cross-functional teams to align with business strategies.

Who You Are:

You are a proactive leader with a strong technical background who thrives in guiding teams toward achieving goals. You balance operational management with people development, ensuring both performance and engagement. You are an excellent communicator who builds strong relationships across teams with varied strengths and locations. You anticipate challenges, organize efficiently, and provide solutions that support both business objectives and employee growth.

For This Role, You Will Need:

• University degree in Engineering or a related technical field.

• Minimum 2 years of experience in engineering leadership roles.

• Previous experience in customer service or customer-facing engineering roles is an advantage.

• Advanced English skills (spoken and written).

• Strong communication, collaboration, and interpersonal skills.

• Confirmed ability to lead diverse teams (both face-to-face and remote).

Preferred Qualifications That Set You Apart:

• • Experience in leading recruitment and employee development initiatives.
• • Demonstrated ability to handle critical metrics and drive process improvements.
• • Familiarity with engineering processes in a multinational environment.
• • Knowledge of French, Italian, German, or Spanish is a plus.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow! We develop an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from phenomenal teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive! Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe teams with varied strengths, working together are key to driving growth and delivering business results.