Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities, scale, leveraging technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

"Mobility & convenience (M&C) Europe is a fuels convenience retail business with a network of around 6,000 bp and Aral branded retail sites across eight markets, serving millions of customers every day. Our purpose is simple: we provide energy to keep people moving - whether through fuel, coffee, food and EV charging. And our vision is to be the first choice for our customers. Through our strategy of building leading market positions, developing winning retail sites and offering compelling, locally tailored propositions we are delivering value to bp, our shareholders and our customers. Our teams are developing a mindset that is safe, customer-focused, commercially sharp and performance-driven - empowered to make every transaction count."

Let me tell you about the role

• An inspiring leader who can build strong teams, communicate a clear vision and drive results through collaboration, accountability and effective decision making
• Own and evolve the retail operations data strategy, ensuring robust performance reporting and data-driven decision making that enhances efficiency, compliance and customer experience
• Develop, analyse and interpret retail data, insights and trends to support and challenge the UK retail operations team, minimising risk, maximising performance and delivering the overall strategy
• Lead a small specialist data & insights team, providing expertise and recommendations across core operational pillars and KPIs: safe and efficient operations, people, customer and commercial
• Support consistent operational delivery as the business navigates ongoing change and growth

What you will deliver

• Lead, coach and mentor team members to achieve individual and organisational goals
• Communicate and collaborate effectively with customers at all levels, building trust and engagement to tailor and deliver data and insights that drive business performance
• Influence outcomes through clear messaging, strong presence and data-driven insights
• Take ownership of team performance, KPIs and project outcomes, ensuring all recommendations are truly customer led, with a keen bias towards our strategic priorities
• Champion innovation and encourage a culture of continuous improvement
• Own the reporting and insights roadmap, ensuring alignment with business priorities and bp's data strategy. Champion data-driven decision-making and challenge the status quo to drive innovation
• Design and deliver scalable reporting frameworks and clear KPIs for retail operations
• Translate complex operational data into actionable insights for senior leaders, central / field operational teams and stores, highlighting risks and opportunities
• Build deep capability and drive continuous improvement across tools, reports and systems, including developing and owning platforms that increase efficiency and performance
• Complete store and field visits as required to ensure understanding and context of how work happens
• Be available to lead and support emergency / critical situations as required and undertake any other reasonable duties as required

What you will need to be successful

Education:

• Degree or equivalent experience preferable

Experience and Job Requirements

• Experience working within an operations data-led role within a fast-paced retail / FMCG business
• Proven ability to lead, motivate and inspire others to deliver outstanding performance
• Excellent communication and influencing skills with a proven ability to collaborate with customers across multiple levels. E.g. Senior leaders, peers, store colleagues
• Strong technical expertise in Power BI (data modelling, DAX, dashboard design), Excel (advanced functionality, Power Query), and familiarity with SQL or similar query tools
• Strong understanding of data governance, quality, lineage, master data and standardisation and demonstrated ability to 'connect the dots' to align with bigger picture thinking
• Ability to balance critical thinking with pragmatic problem-solving and proactive/reactive leadership
• Ability to remain highly motivated whilst managing pressures associated with a high intensity role
• Highly organised with a strong bias towards effective planning and prioritising
• Accomplished attention to detail, and comfortable in handling and interpreting large amounts of data
• Ability to effectively turn data and trends into meaningful insight that end-users can understand and action
• Highly numerate with a desire to embrace and seek out new technology / ways of working
• Self-motivated and performance driven with a passion for excellence and continuous improvement

Desirable Criteria

• Knowledge of our industry. E.g. Roadside retail
• Experience leading a retail store and working in field and / or central operations support role
• Understanding of data governance frameworks and regulatory compliance (GDPR)
• Experience in cross-functional programmes, especially those involving digital transformation or automation

You will work with

Team & Stakeholders Overview
As Data and Insight Lead, you will join the Retail Programme, Data and Insight Team and will lead a high-performing team of analysts dedicated to supporting bp's UK Retail Operations. Key Stakeholders will be:

Retail Operations leadership and frontline managers
UK Retail functional teams (HSSE, Assets, Convenience, Marketing), bp enabling functions (Technology, P&C), External partner and technology vendors.

Team Culture & Unique Selling Points:

Empowered Collaboration: We operate with a strong sense of partnership, encouraging open dialogue and shared problem-solving across functions.
Growth & Development: Team members are supported to develop their technical and leadership skills, with opportunities for coaching, mentoring, and exposure to cross-functional projects.
Innovation Attitude: We champion new ideas, demonstrating data and technology to drive continuous improvement and deliver measurable business value.
Inclusive & Supportive Environment: Diversity of thought and experience is valued, and wellbeing is prioritised. Achievements are celebrated, and challenges are tackled together.
Impactful Work: The team's insights directly influence operational strategy, performance management, and customer experience, making a visible difference to bp's retail business.

Why join bp

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement
Negligible travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is not available for remote working

Skills:
Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.