Posting Details

Request to Recruit

Position Title
Senior Director of Stadium Experience and Revenue Generation

Location
Boone, North Carolina

Faculty Rank
No

Provide Rank
N/A

Position Number
097771

Department
Athletics Office - 120000

Position Summary Information

Minimum Qualifications

• Bachelor's degree or equivalent combination of education and experience, and 2-4 years of experience in customer relations, sales, stadium operations, or retail.
• Exceptional interpersonal, oral, and written communication skills;
• Highly developed organizational and management skills, problem-solving skills, and must work accurately and efficiently to meet a multitude of deadlines and responsibilities.
• The ability to work well in a team environment is required.
• High-quality customer service experience.

License/Certification Required

Preferred Qualifications

• Experience with leading and managing teams.
• Ability to organize and manage multiple projects simultaneously.

Essential Duties and Responsibilities

Concessions:

• Direct oversight of venue concessions/beverage operations
• Assist with premium seating area,s concessions/beverage experience. Includes annual review, menu development, and supervision of any third-party vendors
• Direct supervision of part-time and volunteer staff for concessions
• Identify, hire, and train temporary staff to ensure appropriate staff levels at each event
• Develop additional Grab-N-Go, and other point-of-sale locations at venues
• Ensure all appropriate health & safety standards are followed during the ordering, receiving, cooking, and cleaning process
• Responsible for inventory management
• Primary contact for third-party vendors (e.g., food trucks, premium seating, etc.)

Retail:

• Coordinate with Senior Associate AD on self-operated merchandise model
• Assist with the establishment and implementation of department retail strategies, including planning, forecasting, purchasing, and product development
• Accountable for game day in-venue retail operations
• Manage set-up, take-down and logistical components of product movement
• Responsible for inventory management
• Identify, hire, and train temporary staff to ensure appropriate staff levels at each event

Revenue:

• Develop athletics department trade program; acquire additional business trade and reducing overall department expenses
• Work with businesses and other entities to acquire silent auction and related items for annual fundraising events
• Assist Senior Associate AD with licensing communication plan

Yosef's Locker

• Manage daily operations of Yosef's Locker, ensuring efficient service and compliance with university/department policies.
• Coordinate all ordering, including vendor communication, purchase approvals, and timely restocking of merchandise.
• Maintain accurate reconciliation of purchases and sales through financial tracking systems.
• Oversee inventory management, including regular audits, stock rotation, and loss prevention measures.
• Develop and monitor Yosef's Locker's annual budget, track expenditures, and provide regular financial reports to leadership.
• Implement process improvements to maximize efficiency, reduce costs, and enhance donor/student-athlete experience.

Type of Position
Full Time Position

Staff/Non-Faculty
Staff/Non-Faculty

VISA Sponsorship?
VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.

Appointment Type
1.0

Work Schedule/Hours
Varies; Must be available to work a flexible schedule including nights, weekends, and holidays.

Number of Hours Per Week
40+

Number of Months Per Year
12

Mandatory Staff
No

Suggested Salary Range
Commensurate with experience.

Physical Demands of Position

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Posting Details Information

Posting Date
10/06/2025

Closing Date
10/17/2025

Open Until Filled
No

Evaluation of Applications Begins
10/06/2025

Proposed Date of Hire
11/03/2025

Special Instructions to Applicants

For a complete application, please apply and submit all required documents electronically through Appalachian State University's Job Board:

• Cover Letter
• Resume
• List of References with Contact Information.

Search Chair Name
Sarah Strickland

Search Chair Email
stricklandsc@appstate.edu

Quick Link
https://appstate.peopleadmin.com/postings/52334

Posting Number
201501694P