In This Role, Your Responsibilities Will Be:

• • Support and participate in project execution by owning process design and change management deliverables using formal and consistent methodologies
• • Maintain and continually grow subject matter expertise in complex business processes and customer tasks
• • Design and document standardized processes that scale globally and cross-functionally
• • Establish and routinely measure core business processes to assess overall performance and track process improvements over time
• • Partner and execute right-sized change management associated with processes to prepare, equip, and support individuals through change
• • Identify areas for process standardization across regions, focusing on improving customer experience and optimizing business processes and workflows
• • Conduct root cause analysis and process discovery sessions (supporting customer escalations)
• Establish, maintain, and control process metrics to enable standardization and automation opportunities while also measuring the health of processes.
• • Provides training on specialized skills to new hires and current team members on new processes and transitions.

Who You Are:

• You display a high degree of ownership and accountability for processes
• You embrace change and ambiguity, incorporating industry best practices and business process knowledge to propose improvement and increase change adoption
• You analyze multiple and diverse sources of information to define problems accurately before moving to solutions
• You partner with other business teams across functions to identify process improvements aiming to solve business and customer needs
• You prepare, plan, and execute continuous improvement processes to improve the customer and employee experience using industry-standard process methodologies.

For This Role, You Will Need

• Bachelor's degree or equivalent experience in process improvement
• 2+ years of experience in process owner or subject matter expert roles
• Strong analytical approach to problem solving
• Continuous improvement mindset and process methodologies
• Strong business process analysis, design, improvement, process measurement, and problem-solving skills
• Strong communication, influencing, and training skills

Preferred Qualifications That Set You Apart:

• Lean Six Sigma methodology knowledge
• Project management skills
• Strong skills in Process Documentation and Workflow Tools (Visio, LucidChart, etc.)

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.