Job Summary

As a key member of the Customer Care team, the Customer Order Execution Analyst is responsible for ensuring accurate and timely execution of customer orders to support customer satisfaction. The role involves close collaboration with cross-functional teams including Sales, Supply Chain, Logistics, and Finance to strategically address order execution challenges, streamline the fulfillment process from finished goods availability to final delivery, and ensure consistent, on-time service to customers. By driving operational excellence, the analyst contributes significantly to the smooth progression of order processing and a positive customer experience.

In This Role, Your Responsibilities Will Be:

• Ensure timely generation of revenue through efficient order processing and invoicing.
• Ensure invoice accuracy and proactively manage dispute resolution processes to ensure minimal financial discrepancies and expedite resolution cycles.
• Manage customer portals, ensure timely updates and responses, and coordinate with customers to resolve portal-related issues or inquiries.
• Ensure timely availability of Goods Receipt Notes (GRNs) and alignment with customer purchase order values, while driving data accuracy across critical system inputs-including shipment dates, GRNs, and Forwarder collection Receipts (FCRs)
• Ensure timely execution of finished goods orders by proactively coordinating with cross-functional stakeholders to enable seamless and efficient order execution.
• Proficiency in reviewing and examining trade documents to ensure compliance with the terms and conditions of the LC.
• Knowledge of discrepancies and how to handle them according to international banking practices.
• Ensure all Late Reason Codes (LRC) are updated correctly and in a timely manner.
• Ensure compliance with customer-specific requirements and standards.
• Ensure seamless execution of orders from receipt to delivery, monitor service levels, and take proactive measures to meet or exceed customer expectations.
• Ensure Minimal Invoice disputes are resolved quickly and efficiently
• Collaborate with logistics and fulfillment teams to optimize order execution processes.

Key Performance Indicators (KPIs):

• Minimal Invoice Dispute (within 2 to 5 working days' ) time in Dispute Resolution
• Late Reason Codes Updates & Service levels management (LRC)
• Invoice Submission Management: Invoice Accuracy and timely submission for specific customers
• Ensure timely and accurate content uploads to customer portals, focusing on consistency, accessibility, and alignment with customer requirements

Who You Are?

• Action Oriented
• Customer focus
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and delegate effectively.

For This Role, You Will Need:

• Certificate or bachelor's degree in business administration, Finance, Supply Chain Management, or a related field.
• Excellent communication and interpersonal skills.

Preferred Qualifications That Set You Apart:

• Proficiency in Microsoft Office Suite and ERP systems

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Adhere to Health, Safety & Environment policies as laid by the organization.