HR Services Analyst
bp
Job Description:
As all roles in our global locations require professional-level English, we kindly ask that you submit your resume in English.
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
We're investing in key locations such as India, Hungary, Malaysia, and Brazil, o8ering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.
We're looking for driven, daring enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.
The HR Services Analyst is responsible for processing data changes through di8erent parts of the employee lifecycle using Workday and Salesforce. The role involves providing information and guidance to bp employees and PC&C on employee processes and data changes across the breadth of the Workday solution. The role requires strong customer service skills, digital fluency, and the ability to navigate a tiered support model. The purpose of this role is to ensure legal, fiscal, and regulatory requirements are met while supplying to continuous improvement activities.
Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally from a number of business & technology centres and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy process and digital guides dedicated to delivering the best customer experience. The purpose of the Core People Services Specialist role is to process data changes through different parts of the employee lifecycle using Workday and Salesforce also provide
information and guidance to BP employees and PC&C on employee processes and data changes across the breadth of the Workday solution.
Key Accountabilities:
oHave a sophisticated understanding of internal processes including line of
business specific processes & procedures.
oPerform transactions and handle associated tasks for employee personal
and job-related data service requests including HR for HR requests.
oEnsure that employee and organization data integrity is maintained in
Workday when performing high impact transactions following processes &
procedures i.e. supervisory organization unit changes multiple reporting line
changes job changes Work schedule changes transaction corrections
rescinds
oDevelop and implement plans for flawless execution of larger scale ad hoc
projects (10-20) that require Operations and Advisory processes to be carried
out in mass
oBe solution focused work closely with other Operations teams wider
Operations & Advisory & Solutions teams to chip in to client and/or
enhance relationships ways of working
oBe an ambassador for change encouraging agile ways of working &
improvements to day to day activities domain expert areas.
oDeliver record document image management services according to agree
performance targets statutory legal fiscal or regulatory obligations
oEnsure alignment to process maps standard data input forms.
Assist in coordination of acceptance testing for O&A technology changes
oUndertake other work in support of service area O&A as required.
Education Requirements:
o Bachelor's Degree or equivalent experience.
Skills:
oStrong customer service skills
oDigital fluency - strong systems computer skills experience across full
spectrum of O8ice programmes analytical support tools
oConfirmed ability to skillfully navigate tiered support model
oKnows when to seek support from other domain experts
oNumeracy & analytical thinking - able to generate quickly e8ectively analyze
range of data to deliver accurate timely information to advise business
decisions
oExcellent personal organizational skills - good balance of being proactive
and reactive; ability to handle multiple priorities complete tasks on time.
oPsychological safety
oContinuous learning
oLegal and regulatory environment and compliance
oCollaborator management
oContinuous improvement
oOrganizational knowledge
oAnalytical thinking
oAgile core principles
oResilience
oPartnership
oCoaching
oCustomer centric thinking.
Experience and Job Requirements:
o1 to 3 years of relevant experience.
oMust be proficient in English and Portuguese.
oProficient in Spanish is desirable.
Technical:
oSophisticated knowledge of CRM systems
oSophisticated knowledge of Reporting & Analytics
oSophisticated knowledge of HR Systems such as Workday
oDemonstrated ability to administer HR systems processes efficiently
effectively
oAble to provide level of support to employees who have restricted access to
service channels due to technology or language limitations
oRisk Management - acts with high level of integrity respect for data privacy.
Takes steps to mitigate against risks in this space knows when to call out
any concerns.
Behavioral:
oSolutions focus - seeks to identify solutions that make improvements to
processes which will give to business enhance ways of working
oRelationship management - Ability to build be a great partner with
customers. Is building applying skills in active listening can communicate
effectively (written verbal)
oBusiness insight & customer focus- keeps up to date with internal external
context seeks understand relationship between their activity local business drivers. Aware that HR is enabler of business seeks ensure HR solutions lead
enhanced business
oIs continually enhancing self-awareness actively seeks input from others on
impact effectiveness
oApplies judgment common sense - able use insight good judgement advises
actions taken ensure solutions are pragmatic
oWorks well independently as member of team proactively providing support
colleagues.
Why join us
At bp, we support our people to learn and grow in a diverse and high-reaching environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we o8er benefits (https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
As all roles in our global locations require professional-level English, we kindly ask that you submit your resume in English.
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
We're investing in key locations such as India, Hungary, Malaysia, and Brazil, o8ering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.
We're looking for driven, daring enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.
The HR Services Analyst is responsible for processing data changes through di8erent parts of the employee lifecycle using Workday and Salesforce. The role involves providing information and guidance to bp employees and PC&C on employee processes and data changes across the breadth of the Workday solution. The role requires strong customer service skills, digital fluency, and the ability to navigate a tiered support model. The purpose of this role is to ensure legal, fiscal, and regulatory requirements are met while supplying to continuous improvement activities.
Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally from a number of business & technology centres and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy process and digital guides dedicated to delivering the best customer experience. The purpose of the Core People Services Specialist role is to process data changes through different parts of the employee lifecycle using Workday and Salesforce also provide
information and guidance to BP employees and PC&C on employee processes and data changes across the breadth of the Workday solution.
Key Accountabilities:
oHave a sophisticated understanding of internal processes including line of
business specific processes & procedures.
oPerform transactions and handle associated tasks for employee personal
and job-related data service requests including HR for HR requests.
oEnsure that employee and organization data integrity is maintained in
Workday when performing high impact transactions following processes &
procedures i.e. supervisory organization unit changes multiple reporting line
changes job changes Work schedule changes transaction corrections
rescinds
oDevelop and implement plans for flawless execution of larger scale ad hoc
projects (10-20) that require Operations and Advisory processes to be carried
out in mass
oBe solution focused work closely with other Operations teams wider
Operations & Advisory & Solutions teams to chip in to client and/or
enhance relationships ways of working
oBe an ambassador for change encouraging agile ways of working &
improvements to day to day activities domain expert areas.
oDeliver record document image management services according to agree
performance targets statutory legal fiscal or regulatory obligations
oEnsure alignment to process maps standard data input forms.
Assist in coordination of acceptance testing for O&A technology changes
oUndertake other work in support of service area O&A as required.
Education Requirements:
o Bachelor's Degree or equivalent experience.
Skills:
oStrong customer service skills
oDigital fluency - strong systems computer skills experience across full
spectrum of O8ice programmes analytical support tools
oConfirmed ability to skillfully navigate tiered support model
oKnows when to seek support from other domain experts
oNumeracy & analytical thinking - able to generate quickly e8ectively analyze
range of data to deliver accurate timely information to advise business
decisions
oExcellent personal organizational skills - good balance of being proactive
and reactive; ability to handle multiple priorities complete tasks on time.
oPsychological safety
oContinuous learning
oLegal and regulatory environment and compliance
oCollaborator management
oContinuous improvement
oOrganizational knowledge
oAnalytical thinking
oAgile core principles
oResilience
oPartnership
oCoaching
oCustomer centric thinking.
Experience and Job Requirements:
o1 to 3 years of relevant experience.
oMust be proficient in English and Portuguese.
oProficient in Spanish is desirable.
Technical:
oSophisticated knowledge of CRM systems
oSophisticated knowledge of Reporting & Analytics
oSophisticated knowledge of HR Systems such as Workday
oDemonstrated ability to administer HR systems processes efficiently
effectively
oAble to provide level of support to employees who have restricted access to
service channels due to technology or language limitations
oRisk Management - acts with high level of integrity respect for data privacy.
Takes steps to mitigate against risks in this space knows when to call out
any concerns.
Behavioral:
oSolutions focus - seeks to identify solutions that make improvements to
processes which will give to business enhance ways of working
oRelationship management - Ability to build be a great partner with
customers. Is building applying skills in active listening can communicate
effectively (written verbal)
oBusiness insight & customer focus- keeps up to date with internal external
context seeks understand relationship between their activity local business drivers. Aware that HR is enabler of business seeks ensure HR solutions lead
enhanced business
oIs continually enhancing self-awareness actively seeks input from others on
impact effectiveness
oApplies judgment common sense - able use insight good judgement advises
actions taken ensure solutions are pragmatic
oWorks well independently as member of team proactively providing support
colleagues.
Why join us
At bp, we support our people to learn and grow in a diverse and high-reaching environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we o8er benefits (https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
JOB SUMMARY
HR Services Analyst
bp
Paulínia
3 days ago
N/A
Full-time
HR Services Analyst