We are seeking a highly skilled and experienced Senior Collections Specialist to join our Accounts Receivable team. This role is critical in managing a complex portfolio of B2B customers, ensuring timely collections, maintaining accurate account balances, and supporting junior team members. The ideal candidate will be a proactive problem solver with strong analytical skills and a collaborative mindset.

In This Role, Your Responsibilities Will Be:

• Manage a complex portfolio of B2B customer accounts, ensuring timely and effective collections.
• Navigate and utilize third-party customer portals for invoice submission, payment tracking, and dispute resolution.
• Maintain clear and accurate customer account balances, including reconciliation of on-account cash and credit memos.
• Collaborate closely with Customer Operations and Sales teams to resolve payment issues and disputes.
• Monitor and act on order credit holds to minimize business disruption.
• Achieve and exceed A/R past due targets and other collection KPIs.
• Serve as a mentor and resource for junior collections team members, providing guidance and support.
• Identify process improvement opportunities and contribute to the development of best practices

Who You Are:

• You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.
• You connect the right people to accomplish goals.
• You achieve and are consistently known as a top performer.

For This Role, You Will Need:

• 5+ years of experience in B2B collections or accounts receivable.
• Bachelor's degree in Business Administration, Finance, Accounting, or a related field (preferred).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using ERP systems (Oracle and GetPaid) and customer portals.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications That Set You Apart:

• Familiarity with credit management and risk assessment.
• Knowledge of MS tools (Excel, Word, etc.)
• Strong customer orientation with the ability to understand client needs and deliver tailored solutions that enhance satisfaction and retention.
• Skilled in building and maintaining effective internal and external networks to accelerate problem resolution and support business objectives.
• Ability to prioritize and manage multiple tasks while maintaining attention to detail and accuracy.
• Comfortable navigating ambiguity and driving initiatives forward with minimal supervision.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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