Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

Join Our Service Transition Programme as an IT Transition Project Manager

We're seeking an experienced IT Transition Project Manager to lead a critical service transition initiative. This role will drive the discovery and documentation of existing IT services, infrastructure, and support models, working closely with technical and business stakeholders to validate service inventories and operational processes.

You'll assess organisational and technical readiness for transition to managed services, develop comprehensive readiness plans, and coordinate change management strategies to ensure smooth adoption and minimal disruption.

As the transition progresses, you'll manage execution activities including knowledge transfer, provider onboarding, and cutover planning-ensuring continuity of service and successful handover to operational teams. Post-transition, you'll oversee early life support and monitor service performance to ensure stability and quality outcomes.

• Develop and manage detailed transition and transformation plans, including timelines, budgets, and resource allocations.
• Lead service transition activities including knowledge transfer, operational readiness, and service acceptance.
• Collaborate with cross-functional teams (IT, operations, vendors, business units) to ensure smooth execution.
• Define and implement transition governance, including risk management, reporting, and stakeholder communication.
• Monitor progress against KPIs and SLAs, ensuring services meet agreed performance standards.
• Conduct post-transition reviews to identify lessons learned and continuous improvement opportunities.
• Ensure compliance with ITIL and other relevant frameworks.

Requirements

• Proven experience in IT service transition or transformation projects.
• Strong understanding of ITIL, service management frameworks, and managed service models.
• Excellent stakeholder engagement and communication skills.
• Proficiency in project management tools and methodologies (e.g., PRINCE2, Agile, MSP).
• Experience in vendor management and contract transition is highly desirable.
• Ability to manage complex transitions involving multiple stakeholders and service domains.

Qualifications:

• Bachelor's degree in IT, Business, or related field (or equivalent experience).
• Project Management certification (e.g., PMP, PRINCE2) preferred.
• ITIL Foundation or higher certification desirable.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.....

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.