Job Title: Procurement Associate

Function: Commercial

Location: Hybrid working

Contract type : Permanent

Salary: £25,650 per annum with the opportunity to increase to £28500 per annum by year 3

Closing Date: 31st October 2025

An exciting opportunity has arisen for a Procurement Associate to join our Commercial team.

To deliver a high-quality, responsive, and compliant customer service experience by managing product complaints and customer enquiries across the Medical and Surgical portfolio. The role ensures timely containment, accurate communication, and effective resolution in line with NHS Supply Chain KPIs and regulatory standards

Every day you will ...

• Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
• Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary
• Ensure a positive experience for internal clients by having courteous interactions with them
• Help manage internal client relationships by supporting others to build effective working relationships.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

What skills will help you thrive in this role?

• Experience in customer service or complaint handling in a fast-paced or complex environment

• Strong written and verbal communication skills

• High attention to detail and ability to manage multiple priorities

• High attention to detail and strong organisation skills.

• Proficient in Microsoft Office and case management systems.

• Knowledge of regulatory requirements related to product complaints and recalls.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.