Job Description

Permanent Full-time

Location: Hybrid, Sale, Manchester

Reports to: Results Quality Assurance Team Leader

Salary: £25,000

Overview

Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here!

The Results Quality Assurance Officer is responsible for ensuring the accurate and timely release of results across all provisions, with a strong focus on quality and compliance. This role involves proofreading assessor feedback, verifying grades, and performing system checks to ensure all results meet internal standards before release. The officer will also support key processes such as ESFA claiming, e-certification, and the review of void referrals submitted by invigilators to determine if exam conditions were met. This position plays a vital role in maintaining the integrity of the assessment process.

Key Responsibilities

• Release results across all provisions, ensuring accuracy and compliance with internal procedures.
• Proofread End-Point Assessment records, written and submitted by End-Point Assessors, for clarity and professionalism.
• Perform quality checks on grades and system data before releasing results.
• Issue DEC exam results following a thorough quality assurance process.
• Support the ESFA claiming process by ensuring accurate data entry and system compliance.
• Conduct quality checks on e-certificates before they are issued to learners.
• Review void referrals submitted by invigilators to determine whether exam conditions were met and escalate where necessary.
• Maintain accurate records of all checks and releases for audit purposes.
• Escalate any discrepancies or concerns to the Team Leader promptly.

Other Responsibilities

• Assist with administrative duties and ad hoc tasks as required.
• Support the wider team during peak periods or result release windows.
• Contribute to process improvement initiatives and quality assurance reviews.

Key Requirements

• Experience in an administrative role.
• Excellent written communication skills, particularly in proofreading.
• Strong attention to detail and a commitment to accuracy.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office and comfortable using assessment systems.
• Technically capable, with the ability to quickly learn and navigate internal systems and digital tools.

Desirable Requirements

• Excellent written communication skills, particularly in proofreading.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office and comfortable using assessment systems.

Key Characteristics

Here are just a few of the essential softer skills you will need to successfully join our team:

• Organised and reliable, capable of managing workload efficiently, meets deadlines, and maintains accurate records of all checks and releases.
• Professional communicator, capable of communicating clearly, particularly when providing feedback or raising quality concerns.
• Committed to upholding high standards of accuracy, compliance, and professionalism in all aspects of result processing and documentation.
• Process-driven, comfortable working within structured procedures and regulatory frameworks, with a strong understanding of the importance of audit trails and data integrity.

Key Benefits

• Training, Qualifications & Apprenticeships. It's what we do!
• Company sick pay upon completion of probation.
• 25 days annual leave plus 8 days Bank Holiday (33 in total)
• Additional annual leave day each year, after 2 years of continuous service (up to 28 days)
• An extra day off to celebrate your birthday
• Annual Loyalty Bonus
• Annual salary review
• Bupa Healthcare benefits
• Employee Assistance Programme (EAP)
• NEST pension
• Cycle to work scheme
• A positive and supportive working environment
• Comprehensive onboarding
• A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.