Job Description

SUMMARY As a Regional Commissioning Engineer, you must supervise thermal project commissioning, special on-site tests, system troubleshooting and repairs, and provide a high level of technical support at locations in Germany or in DACH region as needed. This is a field service position that offers you a high degree of independence.

KEY DUTIES

• Proactive participation in planning meetings to gain a holistic overview of current needs and support the planning team in optimizing productivity
• Conducting special system tests, including SAT, IST, and customer acceptance tests when required. Compilation of technical reports and procedures related to special test activities
• Collaboration with local Service Delivery Organization for on-site visits in cases of serious problems and/or commercial significance
• Capturing field results and transmitting all possible inputs for product and quality improvement to the factory. Using the official Techsupport tool called "Tracker" (or equivalent)
• Contributing to preliminary and final root cause analysis reports for critical events or major customers. Independent management of the RCAR process for local or minor events
• Supporting field service in applying correct technical service procedures and tools
• Using field-collected information to prepare and distribute technical service information
• Managing all activities in compliance with ITC regulations and environmental requirements

ROLE AND RESPONSIBILITIES

• Remote participation in solving on-site cases, with direct involvement only in certain approved cases
• Participation in construction site meetings when required
• Review of construction site environment for suitable Vertiv storage locations
• Completion of all related documents
• Regular status reporting on equipment
• Support and involvement in FAT and local technician introduction
• Familiarization with Vertiv manufactured products
• Working in accordance with company HSE policy
• Promoting company image on-site
• Identifying sales opportunities
• Professional response to support requests
• Supporting new product review process
• Being a main user of new Thermal architecture

QUALIFICATIONS AND EXPERIENCE

• Higher education in Thermal systems
• University degree or equivalent in a relevant discipline
• 5+ years in thermal industry or similar
• Minimum 2 years field service experience in thermal industry
• Clean driving license

WORKING CONDITIONS

• Customer interaction at all levels
• Requires composed but assertive attitude
• Self-motivated and results-oriented personality
• Strong communication skills
• Excellent organizational and time management skills
• Understanding of company policies
• High commitment required for field service positions
• Overseas and EMEA travel may be required
• Flexible working hours essential
• Computer literacy required
• Ensure compliance with ITC certification program

Note: The above duties and responsibilities are intended to describe the general nature and requirements of the position and are not an exhaustive list. Additional tasks may be added at the department manager's discretion to achieve company objectives.