Job Purpose

To carry out regular inspection and auditing of all existing convenience stores operations, in order to maintain standards and ensure quality and compliance with policies and procedures. Sports the C-Stores staff in Abu Dhabi area in implementation of new systems, policies, procedures, products, equipment's, etc. in order to ensure smooth operation and enhance quality and standard of services. Maximizes sales levels to achieve targets and gross margin levels. Ensures product availability, stock holding and inventory control

Job Specific Accountabilities

• Inspections and visits regularly to audit C-Stores operations, control quality and standards of services offered to customers and ensure that C-store staffs are complying with policies and procedures lead for the store. Submits his reports to Senior Sales Manager and Filling Station Superintendents for review and action if necessary.

• Checks the shortfalls and any outstanding issues from previous inspections are rectified. Reports un-attended pending issue to the supervisor to take it up the Department Manager.

• Follows up the training programs on new policies, procedures, systems, products, equipment's, etc. for new and existing staff in all C-stores in Abu Dhabi area.

• Maximizes sales levels to achieve the set targets and ensures maximum gross margin levels are also achieved. Ensures product availability, stock holding and controls inventory, stock loss and consumable expenditure.

• Assists the Supervisor in the implementation of all promotional activities in C-Stores as agreed with concerned suppliers.

• Ensures compliance with all health and safety and environment policies and procedures, maintenance of acceptable levels of hygiene and housekeeping in all C-Stores throughout UAE.

• Supervises the merchandising standards in the C-Stores and ensures it is in line with C-Stores operating policies and procedures and merchandising guidelines.

• Monitors customer service standards to ensure quality and compliance with C-Stores operating policies and procedures.

• Carries out market price and product ranging surveys on a monthly basis in Abu Dhabi Area to ensure competitiveness and enhance cost-effectiveness.

• Performs other related duties as and when assigned by the Senior Sales Manager.

Generic Accountabilities

Supervision
• Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
• Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.
Budgets
• Provide input for preparation of the Department budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives.
• Investigate and highlight any significant variances to support effective performance and cost control.
Policies, Systems, Processes & Procedures
• Implement approved Section policies, processes, systems, standards and procedures in order to support execution of the Section's work programs in line with Company and International standards.
• Comply with all applicable legislation and legal regulations.
Performance Management
• Contribute to the achievement of the approved Performance Objectives for the Section in line with the Company Performance framework.
Innovation and Continuous Improvement
• Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
• Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.
Health, Safety, Environment (HSE) and Sustainability
• Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.
Reports
• Provide inputs to prepare Section MIS and progress reports for Company Management.

Minimum Qualification

Bachelor's degree in Marketing or relevant degree

Minimum Experience, Knowledge & Skills

• 5 years' experience in FMCG/Retail business, preferably in the UAE.
• A logical and Analytical approach in dealing with suppliers and customers
• Good communication skills
• Good knowledge of English and Arabic
• PC literacy
• Valid UAE driving license

Professional Certifications

Relevant internally recognized professional certitication