Job Description

The Service & Team:

You will be working in the Systems & Assurance Service in Housing Options

The Role:

Are you passionate about driving change, improving services, and making a real difference in your community? Cornwall Council is looking for a dynamic Improvement and Projects Manager to join our newly formed Systems and Assurance Team. This is a pivotal role supporting strategic projects and performance initiatives that help prevent homelessness, ensure compliance, and enhance customer experience across Cornwall.

As Improvement and Projects Manager, you'll lead and support a diverse portfolio of projects, programmes, and partnerships. Your work will directly contribute to the delivery of key Council objectives, including:

• Implementing quality assurance frameworks
• Supporting statutory compliance
• Reducing emergency and temporary accommodation use
• Enhancing service delivery and customer satisfaction

You'll work across teams and with external partners, providing expert advice, performance insights, and project governance to ensure successful outcomes.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position is not subject to a criminal record disclosure check.

Working Pattern:

You will work 37 hours per week, generally Monday to Friday. Flexible working is available under the CC Flexible Working Policy. You will expect to work as a hybrid of home and office as the business requires

What you'll need to succeed:

We're seeking someone who is:

• A confident leader and team player ideally with experience in performance and assurance
• Skilled in stakeholder engagement and cross-service collaboration
• Analytical, organised, and proactive in identifying risks and opportunities
• Passionate about improving services and preventing homelessness for residents and communities

Please read the role profile for the full details of this role attached below in this advert

What you'll get in return:

Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary.

• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions

• a generous annual leave entitlement with the potential to purchase additional leave.

• A national award-winning employee health and wellbeing programme

• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Jon Warner - jon.warner@cornwall.gov.uk

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process.

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.