Essential Job Functions / Responsibilities:

Job Function Duties

Communication • Be the primary point of contact of Emerson ISV to all customers/Emerson Impact Partners in an assigned region. • Respond to all customer inquiries within 12 hours

• Conduct weekly calls with Customers to provide order updates and ensure orders are being executed to the customer request date • Clear communication internally and externally

Order Execution • Proactively manage backlog execution to deliver monthly POR shipment commitments for project orders KOB2 and MRO Impact Partners designated accounts • Work across multiple disciplines to ensure orders are entered, released from all holds, scheduled and executed in a timely manner • Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements • Prioritize order execution with planner/buyer and plant to ensure customer requirements are met • Manage Past due backlog by working with buyers and planners to ensure dates are managed as per date management standards • Be a point of contact for assigned factory to ensure timely escalation of critical orders • Reinforce Service Level Doctrine

Status Updates • Proactively manage order backlog • Assist in sales shipment forecasting • Provide Order Status to customers at every stage of the order including tracking details once order has shipped • Follow up on commitments and delivery milestones with the plant

Change Order

Management • Manage Change Order and Cancellation requests • Provide support to all queries related to orders from booking to invoicing • Support Credit Return and/order Return Material Requests as and when required

• Provide after sales support as necessary

Measuring • Measuring and reporting on the project performance • Monitoring progress of the project and addressing potential issues.

Mentoring and continuous

improvement • Training and mentoring of new hires • Organize & Facilitate Training Sessions • Present in planning session • Create and Lead internal initiatives • Drive process improvements and corrective actions

Drives Results • Project backlog management. • Sales estimates assessment. • Risk and Opportunities analysis. • Improve Delivery Service Level.

Professional Degree Requirements (i.e., Engineering, Business Admin, etc.):

• Bachelor's Degree in business, STEM related field or equivalent experience

Experience Requirements (Years / Type of prior responsibilities or experience / Industry, etc.):

• +3 years similar experience in a manufacturing, operations or sales environment experience for externals and internal candidates

Technical Knowledge Requirements:

• Effectively work across company departments to produce quick results to a customer

• Self-starting and action oriented

• Ability to multi-task and manage competing priorities

• Accounting administrative knowledge.

Traits & Skills ((i.e., Analytical capacity, computer capacity, risk taking, introversion/extroversion, confidence, reasoning):

• Experience with Oracle strongly preferred

• Experience with SAP

• Proficient computer skills including Microsoft Package and Oracle CRM

• Excellent communication skills, both oral and written, including using tact and good judgment when dealing with others.

Job Competencies (Please choose the main 5 critical Korn Ferry Competencies):

• Customer Focus

• Action Oriented

• Accountability

• Communicates Effectively

• Optimizes Work Processes

• Manages Conflict

• Builds Effective Teams

• Drives Result

• Decision Making/Problem Solving

Supervisory requirements:

Work is closely supervised

Works independently with general supervi