Context & Environment

• Coordinate with internal departments e.g. Logistics, Accounts, Technical, and Marketing departments
• Liaise with banks, shipping agents, freight forwarders, inspection authorities, and other third parties

Activities

Customer Service Operational Activities

• Represent the Company as the focal point between customers and internal stakeholders, ensuring timely resolution and escalation of issues.
• Manage the complete order-to-delivery process for designated markets, ensuring all activities are accurate, timely and compliant.
• Perform order entries, invoicing, invoice uploading & supporting documents to customers, and shipping-related documentation.
• Maintain accurate customer databases and VAT records, and in compliance with regulatory requirements.
• Oversee orders management and promptly close aged or pending orders to uphold database integrity.
• Coordinate with Demand Planning, Sales & Logistics teams to enable timely order confirmations, fulfil insertion orders, and manage overall order status.
• Plan, organize, and coordinate shipments with Logistics team to ensure timely loading and delivery.
• Liaise with banks, shipping agents, freight forwarders, inspection authorities, and other third parties to complete export documentation and shipment procedures.
• Coordinate with internal departments e.g. Logistics, Accounts, Technical, and Marketing departments for customers' requirements for each order as per the shipping and customer requirement.
• Generate reports pertaining to sales orders, credit limits, deliveries and pending orders.
• Any other duties relevant to the role, as assigned by the line manager.

HSSEQ OBJECTIVES

• Strict adherence and compliance towards TEMME HSSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all time with high Quality of HSSEQ performance
• Participate in the training program to acquire HSSEQ knowledge and impart this training to colleagues as and when required by Management.
• Reporting of near misses, incidents, hazards & injuries to line Manager within the time frame as required by HSSEQ policies and Manuals.
• Conduct joint safety tours as per annual safety tour plan with follow-up and closure of open points identified during the tours.
• Participate in the Investigation and analysis of incidents as and when required.
• Comply with CR-PROC-TEMME-HSE-024 - Light Vehicle Management procedure for TEMME.
• Strict adherence to HSSEQ requirements with full authority to stop any operation for safety reasons.
• Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSSEQ in all their activities
• Participate in 5 levers of sustainability

COMPLIANCE OBJECTIVES

• Ensure full adherence to the company's compliance program, encompassing economic sanctions and export control program, anti-corruption and fraud policies, procedures, and the Code of Conduct in all professional activities.
• Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or breaches of economic sanctions or export control that comes to my attention. Any other compliance risks identified during day-to-day activities should also be reported immediately.

Candidate Profile

Knowledge:

• Fundamental knowledge of supply chain functions.
• Knowledge of the following elements is an added advantage: commercial knowledge in handling Letters of Credits and export documentation, data applications, e.g. SAP.

Skills:

• Exhibits a strong commitment to learning and consistently demonstrates self-motivation and a positive attitude.
• Excellent organizational skills, with the capacity to plan and execute tasks independently.
• Fast learner, resourceful and results driven.
• Strong interpersonal and communication skills.
• Strong computer literacy (MS Office: Word, Excel, PowerPoint).

Experience:

• Recent graduate or candidate with up to one year of experience in Customer Service or a related industry.

Education:

• Minimum Bachelor's degree in any discipline.

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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TotalEnergies is a major industrial player in energy and the energy transition. It is also a responsible employer and corporate citizen. That means we are doing everything we can to achieve a transition that is as just as possible for our employees, our stakeholders and society as a whole. Backed by our values of respect and solidarity, our strength and reliability, and a commitment to excellence and innovation, our Company is steadily implementing the ambition of carbon neutrality by 2050, together with society.