Job Description - Head of Operations, RegionalLocation: Singapore or Japan Job Status: Full-Time Description We are seeking a hands-on, dynamic and experienced Head of Operations to lead and optimize our client's data centre operational strategy, service delivery, and infrastructure performance. This role is critical in ensuring seamless day-to-day operations, regulatory compliance, and customer satisfaction across mission-critical environments. Responsibilities Operational Leadership • Oversee all aspects of data centre operations including facility management, IT systems, and service delivery. • Develop and implement operational policies, standards, and procedures to ensure efficiency and compliance. • Lead cross-functional teams to deliver high-quality installation, commissioning, and maintenance of infrastructure. Strategic Planning & Execution • Formulate and execute strategic plans to improve operational performance and scalability. • Drive continuous improvement initiatives across workflows, resource planning, and cost optimization. • Support forecasting, reporting, and budgeting in collaboration with finance and executive leadership. Service Delivery & Quality Assurance • Ensure adherence to SLAs and KPIs for internal and external customers. • Monitor and improve service quality, uptime, and incident response protocols. • Implement process improvements and automation to enhance productivity and customer experience. Compliance & Risk Management • Ensure full compliance with safety, environmental, and regulatory standards (e.g., ISO, MAS, BNM). • Lead business continuity and disaster recovery planning. • Conduct regular self-assessments and audits to mitigate operational risks. Team Development & Stakeholder Engagement • Mentor and develop high-performing teams across operations and service functions. • Act as a key liaison between departments, vendors, and clients. • Represent the organization at industry events and drive regional alignment. Skills & Attributes • Strategic thinker with hands-on operational expertise. • Excellent communication, leadership, and stakeholder management skills. • Proficient in data analysis, budgeting, and performance optimization. • Adaptable to fast-paced, lean, and agile environments. Experience & Qualifications • Bachelor's or Master's degree in Engineering, Business Administration, or related field. • 10+ years of experience in leading operations or service delivery, preferably in data centre or telecommunications. • Proven leadership in managing mission-critical infrastructure and large-scale projects. • Strong understanding of ITIL practices, compliance frameworks, and operational risk management.