In this Role, Your Responsibilities Will Be:

• Assessing the service needs of customers and linking them to the appropriate resources.
• Advocate for adequate, timely, and resourceful services.
• Scheduling appointments for customers and tracking service records.
• Respond to any issues that occur under warranty periods.
• Offer technical support guidelines and procedures to customers.
• Handle product recall/replacement.
• Report progress and technical problems to Service Manager
• Co-work closely with all BU team members.
• Evaluate the quality of all services and identify areas that need improvements.
• Degree in Engineering or other related fields
• Between 0 and 5 years of experience in technical/industrial settings
• Excellent collaboration skills with a wide variety of people
• Proficient in communicating effectively in both Korean and English
• Good interpersonal skills
• Ability to handle urgent and sensitive situations, and work under pressure
• Strong record-keeping and analytical skills

Who You Are:

Your responsibilities include advocating for customer care, explaining the available technical solutions, helping to plan services, and keeping records of the services offered. You Hold yourself and others accountable to meet commitments. You build partnerships and work collaboratively with others to meet shared objectives. You develop and deliver multi-mode communications that convey a clear understanding of the outstanding needs of different audiences. You build strong customer relationships and deliver customer-centric solutions. You set priorities and analyze multiple and diverse sources of information to define problems accurately before moving to solutions.

For This Role, You Will Need:

• Bachelor's degree in Engineering or a relevant subject area, or relevant experience of equal value
• Between 0 to 5 years of experience in a technical/industrial environment
• Strong ability to work optimally with diverse groups of individuals
• Good communication skills in both Korean and English
• Good interpersonal skills
• Proficiency in managing time-sensitive and delicate circumstances, while maintaining composure in fast-paced environments
• Proficient abilities in coordinating and analyzing data

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.