At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Global Group IS Service Manager

Your role and responsibilities

In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will oversee designing, implementing, and maintaining the framework to deliver the services in scope, on time, within budget, and in line with the customer's expectations. You will also display your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost.

The work model for the role is: #Li_hybrid

This role is contributing to the Global IS Functional Technology Services. Main stakeholders are in multiple functions and countries.

Key Responsibilities

• Provide leadership and management for multiple IS services and teams.
• Build, deliver, and optimize IS solutions/services within budget and timelines, leveraging internal teams and external suppliers.
• Monitor SLAs and service metrics to identify improvement and rightsizing opportunities.
• Oversee installation, maintenance, and optimization of processes related to IS service delivery.
• Manage budgets and contribute to cost and schedule planning as needed.
• Ensure compliance with corporate IS policies, standards, and external regulations.
• Function as escalation point for major incidents, critical situations, and impactful changes or projects.
• Drive stakeholder engagement, roadmap management, and alignment with ABB IS strategy.
• Guide, coach, and develop team members, ensuring proper organization, staffing, and skills.
• Communicate effectively to ensure stakeholder understanding and adherence to strategic goals.

Qualifications for the role

• Functional / Technical skills: Systems Development, Service and Operation Management, Process improvement and optimization, Business Analysis,
  Data Analytics, Agile methodology, Project management, IT management
  Governance Risk and Compliance, Security and Privacy
• You have 5 years of experience in Service Management
• A bachelor's or master's degree in Application Management or Architecture or equivalent work experience.
• You are at ease communicating in English.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.