Stakeholder Manager

About the job Stakeholder Manager

General Description of Role and Responsibilities:

• Develop and implement community outreach plans to inform and engage local stakeholders.
• Organize and facilitate community meetings, presentations, and public forums to communicate project updates.
• Serve as the primary point of contact for community members, addressing questions and concerns.
• Prepare newsletters, flyers, social media posts, and other communication materials to keep the public informed.
• Build and maintain positive relationships with community leaders, residents, local government officials, and other stakeholders.
• Identify key community stakeholders and maintain a comprehensive contact list.
• Engage in proactive relationship management to mitigate potential conflicts.
• Respond promptly to community complaints or grievances related to the construction project.
• Collaborate with the project team to resolve issues and develop mitigation strategies.
• Document and track community feedback, concerns, and resolutions.
• Prepare regular reports on community engagement activities and feedback received.
• Maintain accurate records of interactions and communications with community members.
• Provide insights and recommendations to project leadership based on community feedback.
• Coordinate with the construction supervision team to understand project milestones and potential community impacts.
• Liaise with public relations and media teams to ensure consistent messaging.
• Work with environmental and safety teams to communicate project risks and safety protocols.

Qualifications, Experience, Knowledge and Skills:

• Bachelors degree in Communications, Public Relations, Social Sciences, or a related field.
• Minimum of 7 years of experience in community relations, public affairs, or stakeholder engagement, preferably in the construction or infrastructure sector.
• Strong interpersonal and communication skills.
• Conflict resolution and problem-solving abilities.
• Proficiency in public speaking and conducting community meetings.
• Excellent writing and content creation skills.
• Knowledge of community engagement best practices and construction project impacts.