Customer Service Representative with French
Emerson
As the Customer Service Representative in Cluj-Napoca, you will be part of the European Customer Service team in which you will be responsible for France. As the point of contact for external customers and internal departments, you deliver fast and reliable communication and follow-up orders. You will answer all incoming calls, and you will place orders in the ERP system (JD Edwards). You will advise our customers on the product range and open orders via telephone and e-mail. In addition, you will give administrative support to our sales force in Italy. You will report to the local Team Leader. We look forward to seeing your application!
In This Role, Your Responsibilities Will Be:
• Be part of the European Customer Service team, acting as the primary contact for external customers and internal departments, ensuring fast, reliable communication and thorough order follow-up.
• Answer all incoming calls and accurately place and manage orders in the ERP system (JD Edwards).
• Advise our customers on the product range, order status, and open orders via telephone and e-mail in a professional and solution-oriented manner.
• Support the Sales Office by handling customer-related questions and directing them to the appropriate contacts in other departments when needed.
• Handle various administrative tasks related to customer files, documentation, and data accuracy to ensure an excellent end-to-end customer experience.
Who You Are:
You are using customer insights to drive and guide the development of new offerings. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You deliver messages in a clear, compelling, and concise manner.
You adjust communication content and style to meet the needs of diverse stakeholders. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You promote high visibility of shared contributions to goals.
For This Role, You Will Need:
Preferred Qualifications that Set You Apart:
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Make this great opportunity yours!
ABOUT US
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
In This Role, Your Responsibilities Will Be:
• Be part of the European Customer Service team, acting as the primary contact for external customers and internal departments, ensuring fast, reliable communication and thorough order follow-up.
• Answer all incoming calls and accurately place and manage orders in the ERP system (JD Edwards).
• Advise our customers on the product range, order status, and open orders via telephone and e-mail in a professional and solution-oriented manner.
• Support the Sales Office by handling customer-related questions and directing them to the appropriate contacts in other departments when needed.
• Handle various administrative tasks related to customer files, documentation, and data accuracy to ensure an excellent end-to-end customer experience.
Who You Are:
You are using customer insights to drive and guide the development of new offerings. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You deliver messages in a clear, compelling, and concise manner.
You adjust communication content and style to meet the needs of diverse stakeholders. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You promote high visibility of shared contributions to goals.
For This Role, You Will Need:
- Experience in a commercial, customer-focused, and international Customer Service team (such as customer support, order management, inside sales, or similar)
- Strong attention to detail, very good organizing skills, and solid computer skills, including good mastery of MS Office tools (Outlook, Word, Excel, PowerPoint)
- Knowledge of the "order-to-cash" process - preferably with ERP experience (JD Edwards, Oracle, SAP)
- Fluency in French and English (spoken and written); knowledge of other European languages is an advantage
- Very customer- and result- oriented, work organized according to the priorities and disciplined following the Emerson Professional Tools procedures and guidelines.
Preferred Qualifications that Set You Apart:
- Bachelor's degree or equivalent educational background (for example, in Business, Economics, Languages, or a related field).
- Technical interest or affinity for technical products, even if you do not have a formal technical education.
- Experience working in a shared service center or multinational environment.
- Proven ability to work with cross-functional teams across different countries and time zones.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Make this great opportunity yours!
ABOUT US
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
JOB SUMMARY
Customer Service Representative with French
Emerson
Cluj-Napoca
2 hours ago
N/A
Full-time
Customer Service Representative with French