Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry. We're investing in today's energy system and helping build out tomorrow's. So while we're still in oil and gas, over the next decade we'll become a different kind of energy company. We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Join our Team and advance your career as a

Business Operations Senior Advisor

This role is part of the bp organization supporting the Castrol Lubricants business for the Global Marine and Energy sectors (GME).

In this role You will:

• Evaluates the level of services offered to the customers, identifying areas of concern and recommending appropriate actions (using IFOT, complaints log and customer performance and engagement tools).
• Represents the Customer Operations function in the country, area or region assigned in scope. Integrating communication through processes and in collaboration with sales (Marine and Energy), customer service and GSC as the key business areas of support to develop options, opportunities and case resolutions upon business or customer requests.
• Integrator and first point of contact to network case resolution, business requests, V&Os, day-to-day issues or constraints with respective functions to achieve consensus and best scenarios.
• Based on pre-agreed processes and frequency, works closely with customer service to set relevant KPI's for the OM teams, and reviews OM performance and compliance.
• Builds up strong relationships with key customers through joint visits with account managers to support operational related activities or points of discussion.
• Ensure the team delivers as per our customer service agreement in all respects and take prompt corrective action to deal with unforeseen circumstances
• Support the demand to supply planning for the channels through consensus meetings with sales, working with the GSC demand planning team to optimize the complex and conflicting relationship between delivering the customer offer whilst optimizing logistics and working capital costs and setting right expectations based on the offer and service level agreements.
• Support Sales with timely events input and recommendation to build the robust assumption for sales forecasting.
• Support the GSC demand planning team
• Responsible in ensuring uninterrupted customer service by managing complex orders/deliveries that are referred to the team for resolution. Ensure that relevant processes & procedures are updated and implemented in the area, as appropriate.
• Lead or participate in ad hoc projects and provide advice on project feasibility, time and resources required to complete project workload from operations coordination lens.
• Supporting the business meet customer needs through the Competitor Assist program to procure and supply products from outside when not available in-house.
• Facilitate airfreight requests to ensure that we are meeting customer requirements while looking to challenge the need for airfreight through process improvements and better coordination with GSC where relevant.
• Support initiatives on analysis, control, and reduction of logistics costs (e.g., rush orders reduction, port optimization etc.)
• Act as response team member for crisis / continuity management, with accountabilities consistent with relevant response plans and as assigned by the response team leader.
• Provide back-up support coverage across territories within regions
• Coordinate all aspects of implementation, together with GSC, for changes to GME customer offers, ranging from new product launches to delivery lead time changes etc.
• Maintain the business informed of any product and operations' related issue or event through global communication process.
• Facilitates training internally and externally

What You will need to be successful:

• Minimum Graduate level qualification in International Business Administration, Supply Chain Operations, Industrial Engineering or other relevant fields
• Project management and process optimization experience is required
• At least 4 years of Supply operations or order management experience
• Leverages resources and own networks to achieve goals and objectives
• Understanding of shipping, oil & gas market and global dynamics, trends, regulatory environment desirable
• Proven abilities of dealing with and influencing multiple internal and external stakeholders both within and outside the organization is essential for success in this role
• High analytical and data interpretation skills
• Fluency in English
• Proficiency in Microsoft office and Power BI applications

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility tools, Business Acumen, Business Operations, Business process architecture, Business process control, Business process improvement, Communication, Data Management, Data visualization and interpretation, Decision Making, Demand Management, Design Thinking, Goal Setting, Influencing, Lean Practices, Managing change, Managing Performance, Project and programme management, Stakeholder Engagement, Stakeholder Management, Strategic Thinking, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.