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This Position reports to:
Order Management Lead

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: #LI-OnSite

This role is contributing to the Electrification Business in Apodaca, Nuevo Leon.

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role (Mandatory)

• Bachelor's degree in mechanical, administrative, or industrial engineering.
• 5+ years of experience in similar roles.
• Experience in supply chain management.
• Customer service experience in a manufacturing plant.
• Advanced English proficiency.
• Advanced Excel skills, Power BI (preferred), and SAP experience.
• Experience in customer service with internal and external clients.
• Knowledge and experience in project management, including line transfers, product development, and tangible projects.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.