Job Description:

As an Insight & Performance Manager within bp's FBT Customer team, you will own the development and delivery of actionable insights that drive strategic decisions, operational efficiency, and customer-centric innovation.

You will collaborate across functions-Customer Excellence, Customer Operations, Talent Acquisition, Procurement, and more-to ensure data-driven performance management and continuous improvement.

Key Responsibilities

• Data Strategy & Analysis. Build and implement frameworks to analyze customer, operational, and market data.
• Translate insights into actionable strategies for marketing, product development, and operations.
• Develop dashboards and reports that advise leadership decisions and performance reviews.
• Customer Engagement
• Partner with cross-functional teams to translate insights into business actions.
• Present findings to senior collaborators and support planning.
• Team Enablement. Mentor technical product owners and data leads
• Compose job descriptions and role profiles to align with evolving business needs.
• Governance & Transformation
• Support FBT wide initiatives by demonstrating analytics and feedback loops.
• Contribute to post-go-live governance and continuous improvement efforts.
• Setting up data governance and business control strategy
• Ensure compliance with data protection regulations.

Skills & Qualifications

• Bachelor's or Master's degree or equivalent experience in Business, Statistics, Economics, or related field.
• 10+ yrs of proven track record in data analytics, performance management, or customer insights.
• Functional experience with Salesforce and SAP platform data
• Experience in project management, collaborator engagement, and cross-functional teamwork.
• Proficiency in Power BI, Excel, SQL, and visualization tools.
• Strong communication and collaborator leadership skills.
• Experience with agile teams and digital transformation is a plus.
• Growth & Impact. Influence bp's customer strategy through data.
• Drive measurable improvements in service delivery and operational performance
• Be a catalyst to bp's transformation into a more agile, tech-enabled organization.

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement
Negligible travel should be expected with this role

Relocation Assistance:
This role is eligible for relocation within country

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.