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This Position reports to:
Service Manager

Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

The work model for the role is: #LI - Onsite

This role is contributing to the Process automation in Marine & Ports in the India region. Main stakeholders include vessel operators, port authorities, internal service operations teams, and external service partners or contractors.

You will be mainly accountable for:

• Supporting the implementation of service strategy by aligning divisional direction with local service operations and contributing to strategic execution.
• Ensuring consistent deployment of strategic plans across the service organization through close collaboration with internal teams and business units.
• Overseeing, tracking, and reporting performance targets related to financial results, productivity, customer satisfaction, and operational excellence within the unit's P&L.
• Contributing to the enhancement of existing service offerings and supporting the development of new productized services in alignment with global and divisional guidance

Qualifications for the role:

• 8-10 years of relevant experience in service operations, including at least 3 years within the ports industry managing equipment, systems, or technical services.
• B.E. in Electrical or Electronic Engineering (or an equivalent technical qualification).
• Strong technical competence in understanding customer requirements, troubleshooting issues, and supporting service delivery in a port operations environment.
• Proven ability to manage service performance, including productivity, operational excellence, customer satisfaction, and adherence to P&L targets.
• Extensive knowledge of port operations, industry standards, compliance requirements, and customer expectations within the sector.
• Hands-on experience collaborating with port authorities, vessel operators, contractors, and internal service teams to ensure smooth service execution.
• Skilled in communication, time management, and stakeholder engagement, with a solution-oriented and structured approach to delivering service excellence.

More about us:

ABB's Marine & Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod® propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow.

With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals. At ABB, our mission is to help industries outrun-leaner and cleaner.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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