Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably in is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

About the role

In charge of collection activities for the relevant portfolio(s) supported by the team to ensure trade debtor balances are tightly controlled and compliant to the Downstream Credit Policy. This includes regular contact with internal / external partners in order to reach periodical goals / targets.

Key Accountabilities

• Effective cash collection and monitoring of customer accounts (or own portfolio - may be cross-business or cross-country responsibility) consistent with BP's credit standard & policies and preparing collection reports.
• Supervise credit and fraud violations and inform / involve all relevant partners within their DOA
• Dealing with customers' accounts and keeping these fully reconciled
• Enforce to the Team's regular KPI's (such as working conditions and performance)
• Deal promptly with customer disputes / issues in order to secure payments and follow the escalation path
• Maintain and develop working relationship with Cross-functions (incl: Sales, Customer Service team etc.)
• Be able to identify key, strategic or high-risk business customers and issues and take actions together with the relevant partners
• Apply all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
• Participate in Continuous Improvement efforts; initiate and raise "quick wins" where these are relevant
• Manage order blocks, review/resolve all credit-held deliveries and customer restrictions.
• Compliance with all relevant Credit Management related and QMS policies

Requirements

• Previous credit control / cash collection or customer service experience
• Any kind of College or High School Degree
• Advanced level of English and Italian language knowledge
• Able to deal with sophisticated situations while maintaining the right balance of customer and business focus
• Good level of analytical skills, numeracy and financial awareness.
• Effective problem-solving attitude.
• Excellent communication skills.
• Efficient time management and prioritization skills.
• Continuous improvement attitude with an open minded and adaptable work ethic.

Why join our Team?

We support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement
Negligible travel should be expected with this role

Relocation Assistance:
This role is eligible for relocation internationally

Remote Type:
This position is a hybrid of office/remote working

Skills:
Analytical Thinking, Business process control, Commercial Acumen, Credit Management, Customer centric thinking, Digital Fluency, Financial Reporting, Internal control and compliance, Negotiating, Risk Management, Stakeholder Engagement

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.