At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Field Service Manager

Your role and responsibilities

We are looking for a Junior Service Coordinator to support the efficient execution of field service activities and ensure compliance with ABB and customer standards. This role requires strong organizational skills, attention to detail, and a customer-focused mindset.

The work model for the role is: hybrid

You will be mainly accountable for:

• Coordinate field service activities and ensure compliance with ABB and customer standards and procedures.
• Act as the primary point of contact for customers during service assignments, ensuring clear and timely communication.
• Provide responsive and high-quality coordination to deliver a positive customer experience.
• Identify gaps in service execution and collaborate with engineers and operational managers to implement improvements.
• Maintain and update the database of service personnel competencies and certifications.
• Monitor service visits and ensure timely completion of all required documentation.
• Minimize Cost of Poor Quality (COPQ) by optimizing work organization and reducing the need for repeat visits.
• Prepare entry requirements and documentation for Field Service Engineers (FSE) and ensure availability of personal protective equipment (PPE).

Qualifications for the role

• Minimum 1 year of experience in team coordination or service-related activities.
• University degree (preferably in technical or business field).
• Good command of English, both spoken and written, enabling effective communication.
• Strong organizational and time-management skills with attention to detail.
• Ability to work collaboratively and maintain a positive, open-minded approach.
• Proactive attitude and willingness to learn new processes and tools.
• Problem-solving mindset and capability to handle dynamic situations.
• Familiarity with basic safety standards and compliance requirements (an advantage).

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.