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This Position reports to:
Travel & Expenses Manager

Your role and responsibilities

In this role you will ensure day-to-day processing of functional Travel and Expenses (T&E) requests related to one or multiple business(es), handling both complex and escalated tasks. Also, you will ensure appropriate support to internal/external customers and deliver accurate and timely processing of information for all stakeholders.

This role is contributing to the Motion Travel and Expense business based in Bangalore, India.

Key Responsibilities

• Address ServiceNow tickets, emails, and Teams messages from employees and managers regarding travel and expense (T&E) policies, procedures, and system-related issues.
• Troubleshoot and resolve technical issues in Concur, including posting failures and interface issues with accounting systems, escalating when necessary.
• Provide training and support to employees and managers on Concur usage and ensure compliance with company T&E policies and standards.
• Configure, test, and maintain Concur settings to ensure smooth system functionality and support T&E operations.
• Administer and maintain configurations in tools such as Concur, AppZen and ServiceNow, to address critical T&E issues.
• Identify process improvement opportunities, maintain accurate documentation, and contribute to team knowledge and service enhancement.
• Prepare reports, analyze T&E data, and present insights and recommendations to stakeholders.
• Coordinate with internal stakeholders on operational topics and support T&E Managers in communicating policies and handling escalated or complex issues.

Qualifications

• Bachelor's or higher degree in a related field.
• 8+ years of experience in Travel and Expenses management processes.
• Having experience as Walkme developer or Walkme Builder. Walkme Builder2 certification is mandatory.
• Immediate joiners or below 1 Month notice period will be preferred.
• Hands-on experience in ServiceNow or similar customer support systems as well as proficiency in Concur.
• Excellent communication skills in English, both written and verbal.

More about us:

ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives and softstarters. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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