JOB DESCRIPTION

About the Role

Do you thrive on solving complex technical challenges, leading a team, and making a real impact on customer operations? As our Technical Leader, Crane & Lifting Equipment, you will play a pivotal role in keeping offshore rigs operational by guiding a skilled team and serving as the go-to technical authority for customers, service engineers, and internal NOV teams.

In this role, you will lead a growing team of Technical Advisors within the Aftermarket organization (COE Tier 3), overseeing critical technical escalations for NOV's installed base of cranes and lifting systems. You will combine hands-on troubleshooting expertise with people leadership, ensuring that your team delivers precise, professional technical support-24/7, every day of the year.

This is a highly impactful position within our Technical Equipment Support Services (TESS) department, where your knowledge, collaboration, and leadership will help minimize customer downtime and strengthen NOV's global reputation for excellence.

About the Company

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry. Since 1862, we have pioneered innovations that improve the efficiency, safety, and environmental impact of operations worldwide.

Our Aftermarket group ensures that customers receive world-class support throughout the lifecycle of their equipment. Within this group, the TESS department provides fast, reliable, and expert technical assistance across the globe-supported by powerful tools like Tracker and eHawk™ Remote Support, which allow us to troubleshoot issues whenever and wherever they arise.

At NOV, you will join a global family of dedicated professionals who collaborate, innovate, and push boundaries together.

What We Offer

• A highly influential technical leadership role with global impact
• Opportunity to lead and grow a team of passionate technical professionals
• Daily collaboration with Subject Matter Experts, Engineering, Sales, Rentals, and Workshop teams
• Hands-on exposure to advanced crane and lifting technologies
• Professional development pathways in leadership, technical expertise, and cross-functional collaboration
• On-site work at our Kristiansand location with a supportive, flat organizational structure
• The chance to shape the future of technical support within NOV's Aftermarket business

Key Responsibilities

1. Lead and develop a team of Technical Advisors

Guide a multi-location team (Kristiansand and Molde), provide coaching, and support shift planning to ensure continuous 24/7 delivery of technical support.

2. Serve as NOV's technical authority for crane systems

Act as the primary escalation point for complex technical issues, supporting customers, field service engineers, and cross-functional teams.

3. Troubleshoot and resolve advanced technical issues

Apply deep knowledge of crane and lifting equipment to diagnose challenges and collaborate with Product Engineering to implement effective solutions.

4. Ensure accuracy and quality in technical documentation

Approve technical reports, damage assessments, and recommendations with a focus on precision, structure, and professionalism.

5. Partner across internal departments

Work closely with Engineering, Sales, Rentals, and the Workshop to deliver seamless customer support and drive operational excellence.

6. Represent NOV in customer interactions

Participate in customer meetings as a trusted technical advisor, offering insights that help prevent downtime and enhance operational performance.

Qualifications & Skills

Essential Qualifications

• 5-10 years of experience with offshore cranes and lifting equipment - ensures strong domain knowledge and capability to solve complex technical issues
• Excellent communication skills in English - crucial for supporting customers and collaborating across teams
• Demonstrated interest in leadership and team development
• Ability to thrive in a demanding, fast-paced support environment that operates 24/7

Desired Qualifications

• Experience with NOV cranes or equivalent OEM equipment - valuable for faster onboarding and stronger technical insight
• Familiarity with electrical/automation systems for crane operations - a strong advantage
• Offshore experience - preferred for understanding operational conditions and constraints
• Norwegian language skills - a significant benefit for customer and team communication
• Experience as project lead, site manager, or informal team leader - helpful for transitioning into formal leadership

Soft Skills

• Strong problem-solving mindset with the ability to stay calm under pressure
• Leadership potential with the ability to motivate and guide others
• Clear and confident communicator
• Collaborative approach and ability to work across diverse technical teams
• Ability to manage multiple tasks and priorities in a dynamic environment

Why Join Us?

Join our Global Family

We offer an inspiring place to work with great opportunities to develop your skills and the opportunity to work with the brightest minds in the oil and gas industry. You will become part of a professional culture where we work together in teams with other dedicated professionals to achieve common goals.

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. NOV powers the industry that powers the world.