At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Customer Support Supervisor

This role is contributing to the RA.

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

You will be mainly accountable for:

• Handle purchase orders, contract signing, and related documentation to ensure compliance.
• Conduct inquiries, price comparisons, and negotiations to ensure competitive procurement costs.
• Track delivery schedules and coordinate with logistics and suppliers to ensure on-time delivery.
• Develop, evaluate, and manage suppliers to ensure a stable supply chain.
• Maintain and update procurement system data with accuracy.
• Assist in handling exceptions such as returns and supply risk management.

Qualifications for the role

• Strong communication and negotiation skills to collaborate with suppliers and internal teams.
• Detail-oriented with a high sense of responsibility to ensure accuracy in procurement processes and data.
• Analytical skills to identify improvements from data insights.
• Proactive and able to work efficiently under pressure to resolve issues.
• Familiar with procurement processes and ERP systems, and willing to learn new tools.
• Excellent time management skills to handle multiple tasks simultaneously.
• Good English proficiency for communication with international suppliers.
• 2-5 years of relevant work experience.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.