Job Summary

The job profile is responsible for working on day-to-day operational activities with regards to Unified Communications 24x7 Support team. The engineer works on Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams, handling user management, licensing, permissions, and service configurations. Work closely and under guidance and direction of Team Leads. Required to work in rotational shifts in 24x7, 365 days a year support environment and over weekends as per designed shift roster.

In this Role, Your Responsibilities Will Be:

• Provide L3 support to Emerson Enterprise customers and collaborate with global Teams and engineering teams to ensure a streamlined experience.
• Manage user accounts, licenses, groups, and role-based access control.
• Support SharePoint Online site creation, permissions, and basic customization.
• Manage Microsoft Team owners, members, and guests, Fix problems with chat, channels and file access
• Troubleshoot meeting scheduling, joining, and recording issues.
• Troubleshoot issues related to M365 group-backed Teams.
• Troubleshoot SharePoint Site issues with document libraries, lists, views.
• Support SharePoint site versioning, check-in/check-out, and recycle bin recovery.
• Assist with Power platform user access, licenses, and security roles.
• Work on Power platform issues related to permissions, roles, and app sharing.
• Manage Teams policies, meetings, calling, and collaboration features.
• Monitor service health and troubleshoot M365-related issues.
• Maintain documentation and standard operating procedures.
• Hands-on experience with PowerShell scripting for M365 administration

Who You Are:

You show a tremendous amount of initiative in tough situations; are exceptional at spotting and seizing opportunities. You observe situational and group dynamics and select best-fit approach. You make implementation plans that allocate resources precisely. You pursue everything with energy, drive, and the need to finish.

For This Role, You Will Need:

• Minimum of 3+ years of relevant experience in managing and supporting M365 collaboration services.
• Experience in supporting Power platform, power apps and Power flow.
• Experience in managing SharePoint Sites, Permissions and access.
• Good hands-on experience on exchange online, mail flow, retention and security.
• Experience in rolling out of new features of M365 applications.
• Exposure to Microsoft 365 admin center.
• Highly effective oral and written communication skills to be able to converse with customers from different areas all over the world.
• Certifications MS-900, AZ-900, MS-102
• Exposure to ITIL processes.

Preferred Qualifications that Set You Apart:

• Bachelor of Engineering in Information Systems/Computer Science/IT or equivalent degree course.
• Power Platform/Exchange Online/M365/SharePoint/Teams certification is preferred.
• Training & certification in SharePoint Server 2016/SharePoint Online/Teams.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

No calls or agencies please.