Expected to perform all the activities on the Factory Service Center Shipping & Receiving Team. Receives and ships all customer tools into and out of the Factory Service Center. Receives all customer returns and accurately enters customer and product information into various business platforms including JDEdwards, 360 Insight, or any other required business platform. Moves material to different locations in the building(s), utilizing various forms of material handling equipment including forklifts, hand trucks, two-wheel dollies or transfer truck. Evaluates customer returns for warranty, credit or repair as determined by company and department policies. Receives and ships all customer tools into and out of the Factory Service Center.

In This Role, Your Responsibilities Will Be:

• Receive tools sent to the factory service center from customers requesting a tool repair evaluation.
• Receive tools sent to the stock returns area from distributors requesting a credit.
• Receive parts shipments from DCs and suppliers, and all misc. packages that are sent to the factory service center. Put away parts into correct inventory locations.
• Package/box, label, and ship tools to customers and distributors accurately.
• Process/record all transactions in JDE, 360 Insight.
• Help walk-in customers with tool receipts and basic questions about the repair process.
• Identify the specific tool model on incoming receipts using variety of factors like serial number, product catalog, and general knowledge of product line.
• Evaluate condition of packaging and tool returned for stock credit. Make determination on whether the distributor should be given credit using a variety of factors such as condition of tool, serial number, sales order number, purchase order number. Determine whether the tool can be salvaged through repair or if the tool should be scrapped.
• Must have a good working or developing understanding of the entire product line.
• Good understanding of the various packaging sizes and understand limits of when the standard package can be substituted for another size.
• Supports receiving team at service desk counter, and interacts with customers in taking orders and providing feedback on the lead time in person.
• Receives tools for repair and customer returns at the standard daily and weekly pace set by the service center supervisor and management, without needing significant help from others.
• Information about tool received for repair that is entered into 360 with errors is relatively low and occurs within an acceptable amount of tolerance for the amount of training and experience with the product line.
• Parts and tools are put away into the correct inventory locations and errors are relatively low..

Who You Are:

• You stay aligned with your goals and stay productive. You prepare content for communication that is impactful. You build the customer relationships. You find ways to manage stress and pressure. You define issues and can map out a process.

For This Role, You Will Need:

• 1 year manufacturing or warehouse experience
• 1 year troubleshooting experience.
• Ability to interface with customers in person or via email communications.
• Ability to obtain a forklift license.
• Good oral and written communication skills.
• Working knowledge of computer applications.
• Legal authorization to work in the United States - Sponsorship will not be provided for this position.

Preferred Qualifications That Set You Apart:

• 3 years manufacturing experience, preferably in shipping/receiving/warehousing.
• 1-3 years customer facing experience.
• Forklift License

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values.

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ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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