JOB DESCRIPTION

About the Role

Reporting to the Spare Parts Manager, the Spare Parts Coordinator will be responsible for the quotation and sales of all spare parts as required by customers. This role involves close collaboration with peers and key stakeholders to solve problems, enhance performance, and achieve business targets while maintaining high levels of customer satisfaction.

The successful candidate will be expected to maximise sales revenue and demonstrate a strong commitment to exceeding both internal and external customer expectations. Key to success in this role is the ability to drive continuous improvement processes and ensure a smooth transition from customer order to delivery. The role also includes providing administrative support to the department and assisting with visa and travel coordination, procedure updates, and mobilization campaigns.

About the Company

We deliver equipment and solutions to the upstream oil and gas industry for the separation and treatment of oil, gas, solids, seawater, and produced water. We provide solutions, hardware, and services to develop, build, and operate onshore and offshore energy production systems-primarily for conventional oil and gas production.

Expanding on these capabilities with our experience enables low-carbon energy production, including emission reduction, carbon capture, and hydrogen processing.

What We Offer

• Opportunity to work in a collaborative and innovative team environment
• Involvement in projects that contribute to both conventional and low-carbon energy production
• Professional development and training opportunities

Key Responsibilities

• Manage quotation and sales processes for spare parts
• Provide timely and accurate quotations and supportive information to clients
• Follow up on quotations and notify clients of any delays courteously
• Ensure accurate and proactive order processing and tracking
• Collaborate with the Procurement, Projects, and Finance departments to expedite orders and resolve issues
• Report on sales KPIs, analyse sales data and trends
• Maintain and update ERP (Oracle/SAP) and CRM systems
• Support procedural updates and assist in flowchart documentation
• Engage in other activities as requested by the Spare Parts Supervisor

Qualifications & Skills

• Degree qualification (preferable but not essential)
• Experience with ERP systems such as SAP or Oracle
• Computer literacy including Microsoft Excel, Word, and Outlook
• Data analysis and reporting capabilities
• Working knowledge of CRM systems and Oracle/ERP development
• Experience with Parts Numbering systems (advantageous)

Interpersonal Skills

• Strong customer focus (internal/external)
• Collaborative mindset with peers to solve problems
• Effective time management and priority setting
• Excellent communication skills (oral and written)
• Analytical and systematic, with attention to detail within broader contexts
• Ability to manage and prioritise multiple deadlines
• Confident and professional in presentations and written communications
• Keen to advance within the organization
• Diplomatic in negotiations and decision-making under ambiguity

Why Join Us

Join our Global Family

At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes:

Health & Wellbeing

• Private Medical Insurance
• Employee Assistance Programme (EAP)

Finance & Protection

• Pension Plan
• Income Protection
• Life Assurance
• Personal Accident Coverage

Flexible Benefits (via salary sacrifice options for you and your family)

• Dental Insurance
• Healthcare Cash Plan
• Partner Life Assurance
• Critical Illness Cover
• Retail Vouchers
• Gym Membership
• Cycle to Work Scheme
• Travel Insurance

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.