Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Microsoft 365 Engineer, you will be part of a team that delivers communication and collaboration services and provides customer support to over 65,000 employees globally. You will apply your knowledge and skills in providing Level 3 (L3) customer support to Emerson Enterprise customers and initiating continuous improvement projects.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Provide L3 support to Emerson Enterprise customers for applications and services such as Microsoft Teams, Teams Premium, Teams Telephony, and Teams Audio Conferencing.
• Support SharePoint Server, Microsoft 365, and SharePoint Online.
• Possess knowledge of Exchange Online and Exchange 2016/19.
• Stay updated on new M365 features, including Viva Engage, MS Loop, Copilot, and Viva connections.
• Handle collaboration tools such as Cisco WebEx, WebEx App, and Microsoft Teams.
• Manage Microsoft M365 cloud-hosted mailboxes.
• Provide day-to-day maintenance and operational support for the Unified Communications environment hosted in the cloud and on-premises.

Who You Are:

You establish clear responsibilities and processes for monitoring work and measuring results. You make sound decisions, even in the absence of complete information. You can efficiently carry out tasks independently and generate accurate, high-quality results. You are proactive and highly innovative in approaching problem-solving efficiently. You relate comfortably with people across levels, functions, cultures, and geography.

For This Role, You Will Need:

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or related courses.
• At least 5 years of relevant experience in handling and supporting M365 collaboration services.
• Hands-on experience with SharePoint Online.
• Experience with Microsoft Teams, Teams Premium, Teams Telephony, and Teams Audio Conferencing.
• Ability to help users adopt new features of M365 applications.
• Experience with M365 features such as Viva Engage, MS Loop, Copilot, and Viva connections.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

#LI-Hybrid

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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