Job Description Summary

The J85 Captain's of Industry (COI) Customer Order & Fulfillment Specialist will be responsible for establishing and maintaining a process that captures and measures key performance indicators (KPI's) for material fulfillment, and operational information related to the management of a customer program.

This Customer Account Manager (CAM) role will also be responsible for the direct management of sales, support, and relationships with assigned customer and fleet end users. In this role, you will integrate customer needs into the company's business processes and objectives across the organization. In addition, you will manage complex issues, be involved in long-term planning, contribute to the sales, overall support, and strategy for assigned products and customer accounts.

Job Description

Job Title Lead Services Specialist 1 - Customer Order & Fulfillment (J85 COI)

Company Intro/About GE Aerospace GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We combine innovative technology with a relentless focus on Safety, Quality, Delivery, and Cost to power the future of flight-today, tomorrow, and the future.

Site, Business, OR Functional Area Overview Based at our Lynn, MA site, the J85 Captains of Industry (COI) team supports U.S. and allied customers with parts, services, and sustainment solutions. The Customer Order & Fulfillment function partners with Supply Chain, Sourcing, Programs, and Finance to deliver predictable material availability, responsive order execution, and high customer satisfaction across the J85 fleet.

Role Overview The Lead Services Specialist (Customer Account Manager) is accountable for establishing and running the end-to-end Order-Thru-Remittance (OTR) process for assigned J85 customers, integrating customer needs into GE Aerospace business objectives. You will manage sales order flow, material fulfillment KPIs, contractual and export considerations, and cross-functional issue resolution. You will serve as the primary interface for assigned customers, driving on-time delivery, backlog reduction, and overall customer satisfaction.

Key Responsibilities

• Lead the OTR process for assigned customers, establishing, monitoring, and improving KPIs for material fulfillment and operational performance
• Serve as the primary contact for new parts, inside sales, and total support; ensure both customer and GE objectives are met
• Manage financial, contractual, export-control, and legal elements of orders within GE systems; ensure policy compliance
• Partner with customers to determine appropriate product/service solutions and forecast demand; conduct provisioning and program reviews
• Act as the point person for spare parts procurement and prioritization; collaborate with Sourcing and Supply Chain to resolve constraints
• Respond promptly to inquiries regarding orders, acknowledgements, PO amendments, and alteration notifications; communicate status and changes
• Maintain complete and current knowledge of product status, OTR progress, and future customer needs; identify trends and unusual order practices
• Coordinate cross-functional teams to resolve technical and business issues in the balanced interest of GE and the customer
• Build preference and loyalty for GE by ensuring high customer satisfaction and predictable delivery performance
• Drive COI standard work and support projects that remove burden from the team and improve predictability

Key Deliverables

• Reduction of J85 MRO constraints; clear prioritization signals to Sourcing on critical items
• Reduction of GE-sourced aged backorders through strategic shop-visit forecasting
• Support across the OOPS population from demand creation through delivery
• Facilitation of GE COI standard work and projects to improve predictability
• Support for reconciliation activities, including metric tracking and results reporting
• Alignment with project teams on financials to increase predictability and accountability

Required Qualifications

• Bachelor's degree from an accredited university or college; or high school diploma/GED with at least 4 years of experience in customer service, logistics, sales, or supply chain management (materials planning, fulfillment, or shop operations)
• Ability to work in a hybrid model with on-site presence in Lynn, MA greater than 50% of the time (or as business requires)

Desired Characteristics

• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute programs
• Established project management skills
• Customer-focused mindset with a bias for action and continuous improvement

Additional Information

The base pay range for this position is 115,000.00 - 152,950.00 USD Annual The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on January 24th, 2026 GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits includ tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. © 2023 GE Aerospace and/or its affiliates. All rights reserved. Attorney-Client Privileged

Closing At GE Aerospace, we are committed to fostering an inclusive workplace that values diversity and empowers employees to thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No