At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Production Manager

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

The work model for the role is: hybrid

You will be mainly accountable for:

• Schedule and coordinate service jobs, technicians, and workshop capacity to meet delivery targets.
• Manage customer communication, including bookings, updates, quotations, approvals, and follow‑ups.
• Maintain accurate service documentation, system records, WHS requirements, and cost capture.
• Coordinate parts supply and service delivery to minimise downtime and ensure quality handover.

Qualifications for the role

• Experience in service coordination, scheduling, or workshop administration with regular interaction across technicians, customers, and suppliers.
• Strong communication skills with the ability to identify improvement opportunities and support operational efficiency.
• Proficiency in Microsoft Office and Windows‑based computer systems.
• Experience working in a repair shop, service centre, or technical service environment.
• Exposure to ERP/MRP systems (e.g. SAP, Salesforce) and familiarity with Lean, 5S, or continuous improvement practices.
• Industry experience within machinery, electrical, or industrial equipment environments.

More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.