Job Description:

The Retail Operations Communications Advisor plays a key role in supporting and guiding the delivery of effective communication and engagement across bp's retail network, reaching over 6,000 team members in Australia and New Zealand.

Working closely with internal partners, this role ensures the delivery of clear, timely and fit-for-purpose communications that drive operational excellence across the network. Reporting to the Retail Operations Communications Lead, this role offers significant stretch and development opportunities for a proactive communicator ready to take ownership in a fast-paced retail environment where impactful communication is essential to achieving results.

What You Will Deliver

Communications

• Own and lead end-to-end delivery of communications projects and campaigns driving impactful outcomes across the retail network.
• Partner with internal collaborators and project teams to deliver clear, consistent and best-practice messaging that supports business priorities.
• Craft compelling content and experiment with innovative formats to connect frontline teams and elevate engagement.
• Respond swiftly and confidently to business-critical communication needs, ensuring clarity and timeliness.
• Manage and maintain key communication platforms (e.g. StorIQ and WorkJam), ensuring content is accurate, accessible and aligned with strategic goals.

Engagement & Events

• Drive frontline engagement through storytelling and dynamic communication that resonate and inspire.
• Harness platform analytics to generate insights and continuously improve communication effectiveness.
• Support the planning and execution of key events and meetings, including store manager meetings and conferences, contributing to memorable and impactful experiences.

Continuous Improvement

• Monitor and analyse communication performance, using data to refine content quality and optimise channel impact.
• Proactively identify and implement opportunities for improvement, contributing to a culture of innovation and excellence.

Essential Skills and Experience

• Demonstrated experience in communications or a related field, with a few years of hands-on practice delivering impactful messaging and stakeholder engagement.
• Exceptional written and verbal communication skills, with a strong ability to tailor messages for diverse audiences.
• Proven ability to build relationships and collaborate effectively across teams and functions.
• High attention to detail and a commitment to delivering quality work.
• Comfortable working in a fast-paced, dynamic retail environment, with the ability to adapt quickly and manage competing priorities.
• Tertiary qualification in Communications, Journalism, or a related field, or equivalent practical experience.

Desirable

• Experience in retail communications within a large organisation.
• Familiarity with internal communication platforms such as WorkJam, WorkVivo, Viva Engage.

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Don't hesitate to get in touch with us to request any accommodations!

Travel Requirement
Some travel may be required with this role, this is negotiable

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.