Job Purpose -

D&I, the Digital and Integration division of Schlumberger, seeks interns, who will work with our Application Support Analysts to serve as the Level 2 support of our internal business systems.

The interns will be primarily responsible for executing standard instruction-based tasks. In addition, they will participate in testing, and documentation of the applications they are engaged in.

Key Functions -

• Engage with L2 Support analysts to review tickets that have come in the remedy queue.
• Resolve L2 support tickets that can be resolved based on standard work instructions.
• Address Change Requests based on standard work instructions.
• Create user documents based on enhancements and fixes that go in a software release, based on requirements provided by IT PMs.
• Test applications and document test results based on test cases. Test cases will be documented and provided to the interns.
• Work with L2 Support analysts and IT PM's over application uptime

Skills & Competencies

• Pursuing College Master Degree in Computing or related discipline
• Analytical Skills - understanding of problem or situation by breaking it down
• Attention to Detail - Apply quality standards to all tasks undertaken
• Strong Oral and written communication skills in English
• Ability to work effectively with global teams