Wilayah Persekutuan Kuala Lumpur, Malaysia

Job Family Group:

Internship

Worker Type:

Interns (Fixed Term) (Trainee)

Posting Start Date:

January 28, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

Where do you fit in?

Shell Mobility Malaysia
Location: Menara Shell, Kuala Lumpur Malaysia
Internship Duration: 6 months

About the Role

Shell Mobility is looking for a Customer Insights & Market Research Intern to support strategic projects that influence real commercial decisions across Malaysia. In this role, you will work closely with external research agencies and cross‑functional teams-including Commercial, Marketing, Customer Operations, and Analytics-to deliver insights that shape customer segmentation, propositions, and go‑to‑market strategies.

This internship is an opportunity to gain hands‑on experience with a global brand while contributing to high‑impact projects in the fast‑evolving mobility and energy space.

What's the role?

Responsibilities include but are not limited to:

• Support end‑to‑end market research projects, including survey design, data analysis, and insight development.
• Work with external research partners to manage timelines, deliverables, and quality.
• Analyze customer data to uncover behaviors, motivations, and trends.
• Translate research findings into clear recommendations for commercial and marketing teams.
• Assist in developing customer segmentation and value propositions.
• Prepare reports, dashboards, and presentations for senior stakeholders.
• Collaborate with diverse internal teams to support customer‑centric strategies.

What we need from you?

• Students currently pursuing a degree in:
• Business, Marketing, Economics
• Data/Business Analytics
• Psychology, Social Sciences
• Or any related discipline
• Minimum CGPA 3.0 and above
• Students available to start in April with a six‑month internship commitment are highly preferred.

We're seeking individuals who are:

• Curious and analytical with a passion for understanding customers
• Able to work with data and derive meaningful insights
• Comfortable collaborating across teams and functions
• Good communicators with a knack for storytelling
• Eager to learn, proactive, and excited about new challenges

Skills & Tools You'll Use

• Basic knowledge of Excel, PowerPoint/Google Slides
• Familiarity with data visualization tools e.g., Power BI is a plus
• Interest in market research methodologies and tools

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here

Shell Business Operations (SBO) in Malaysia

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.