This Role, Your Responsibilities Will Be:

• Manage Customer Support tickets and ability to multi-task, prioritize and manage time effectively.
• Enter and update customer information, product licenses, warranty support information and annual maintenance records in a document format or in a hosted application. Logging customer interactions in a recorded format.
• Handle and resolve customer complaints (via phone, email, mail) provide appropriate solutions and alternatives within the time limits and follow up with the engineering team to ensure resolution. Identify and assess customers' needs to achieve customer satisfaction.
• Generate customer logins and perform remote training on support web portal.
• Following up with team to ensure resolution.
• Answer questions about warranties or terms of sale.
• Work with customer service manager to ensure proper customer service is being delivered.
• Follow communication procedures, guidelines and policies. Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize and manage time effectively to meet deadlines.
• Excellent communication and presentation skills. Customer orientation and ability to adapt/respond to different types of characters.

Who You Are:

Building strong customer relationships and delivering customer-centric solutions. Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Building partnerships and working collaboratively with others to meet shared objectives.

For This Role, You Will Need:

• Minimum bachelor's degree is must.
• 3 - 5 years job experience in relevant job roles.
• Good communication skills in English.
• Work experience in customer service.
• Work experience in handling support tickets applications / data.

Preferred Qualifications that Set You Apart:

• Work experience in customer service in global companies.
• Good communication skills in English and Hindi.
• Strong computer skills with excellent knowledge in MS Office product.
• Good telephonic etiquette.
• Excellent customer service skills.
• Exceptional organizational skills.
• Work experience in handling support tickets applications / data.

Additional Requirements:

• 5 to 10 % travel required, whenever necessary.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

No calls or agencies please.