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This Position reports to:
Local Service Operations Manager

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: onsite/hybrid/remote.

This role is contributing to AUEN Saudi Arabia.

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Qualifications for the role (Mandatory)

• 10+ years of ABB SG300/400 ESD system experience.
• SG ESD system migration to HI800 experience.
• Execute medium to low service projects in collaboration with engineering team.
• Including expansions and modernization projects from design to site installation and commissioning.
• Lead group of engineers to deliver projects.
• collaborate with the engineering manager and / or project manager to deliver the projects.
• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

What's in it for you? (Optional)

Benefits (Optional)

We also offer our employees the following benefits:

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4
• Benefit 5

Local Specific Benefits (Open Field below - Optional)
Locally, you can count on {Add local perks and benefits in text format}

More about us (Mandatory)

{Insert specific business area/division/service function or corporate function paragraph from common source material}

{Insert country/location -specific boilerplate (1-2 sentences only)} {optional}
{Insert country-specific legal statement e.g.: EEO/data privacy} {where required}
{Insert PES (Pre-employment screening) sentence} {when required}
{Insert local TP or hiring manager contacts if necessary}

Guidelines:

Please be aware:

• All fields in yellow should be populated with relevant information (based on Job description and the Kick-off form). All other text can also be modified if necessary, within the given guidelines.
• Text in bold is fixed and should not be edited or removed
• Reporting Manager section is mandatory both internally and externally, to be posted via eRec functionality
• "Your role and responsibilities" should be plain text followed by maximum 4 additional bullet points
• The "Qualifications for the role" section should include no less than five and no more than seven bullet points. These bullet points should be listed in order of importance for the success in the role
• Indicate the required language knowledge in the "Qualifications for the role" section whenever it is mandatory and/or applicable
• Information about "Licenses and visa/work permit" is optional, use this sentence wherever it is required
• In the "More about us" section you can add further legal statements/PES indications or Talent Partner contacts, for example
• Read more about the guidelines in the Guidelines doc available in the SharePoint

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.