If you are an Education professional with Learning Management experience and are looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our San Jose, Costa Rica location, you will be responsible for maintaining and administering our Global Learning Management System (LMS). This role acts as an LMS SME, assisting in maintaining process documentation partnering with the Sr. Global Education Services Specialist and global business unit leads.

In this role, your responsibilities will be:

• Configure new courses (classroom, virtual, online) while ensuring adherence to global accreditation policies. Set up certifications, learning paths, and manage prerequisites.
• Execute annual pricing refreshes and course metadata updates (titles, descriptions, translations).
• Navigate Oracle database part and pricing setups/management.
• Publish and maintain content and assessments, via LCMS workflows; ensure version control and accessibility standards.
• Owns issue logging, triage, and escalation to vendor/IT; communicate status to stakeholders.
• Lead technical support, troubleshoot permissions, and reporting; develop how-to guides and admin tutorials.
• Support organizational processes by maintaining role documentation, administering security permissions, and providing training resources and workshops to strengthen admin team capabilities across Business Units and Global Education Services.
• Owns Super User request form intake; train super users and coordinate monthly administrator meetings.
• Support release management activities.
• Generate learner analytics and business unit requested reports; monitor data integrity and resolve discrepancies.
• Partner with Sr. Global Education Services Specialist on enhancements and escalated incident resolution.
• Train and mentor the Education Services team on LMS processes, best practices, and new features; foster collaboration across the entire team by being approachable, responsive, and a trusted resource for questions and guidance.

Who you are:

You are a detail-oriented problem solver who ensures learning systems run smoothly and efficiently. You take ownership of processes and deliver accurate, timely solutions that meet user needs. You continually look for ways to improve workflows and optimize system performance. You understand how your role supports global education initiatives and maintain a strong focus on compliance and data integrity. You communicate clearly, collaborate effectively with peers and stakeholders, and embrace new technologies to enhance the learner experience.

For this role, you will need:

• Bachelor's degree in Business, IT, Learning & Development or related field plus 5+ years' experience; or 3+ years and a Master's degree; or equivalent work experience with LMS or learning technology applications in an enterprise environment.
• Hands-on experience with enterprise LMS platforms (Seertech or similar), content publishing (LCMS), SCORM/xAPI, and role/permission administration.
• Strong troubleshooting skills; ability to manage issue queues, triage defects, and coordinate escalations.
• Excellent English written and verbal communication skills, with the ability to support global stakeholders.

For this role, you will need:

• Knowledge in Oracle and Learning Management Systems preferred
• Familiar with course design and development

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives, because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

No calls or agencies please.