Job Purpose

• To ensure continuous and safe operation of IT and communication equipment in order to maintain reliable communication support and functioning of the Company sections in accordance with Company Policies and HSE Rules.

Job Responsibilities

• Maintain the quality of services and equipment: completion of assigned tasks in timely and proper manner in adherence with company policies.
• Successful completion of ongoing projects: completion of assigned tasks in timely and proper manner in adherence with company policies.
• Resolution of the assigned tickets in accordance with SLA: respond to tickets on time, guide and update the user whenever required. Effective communication with Hazar and Dubai IT teams.
• IT Asset Management: make sure all responsible persons are informed whenever any hardware device is added, changed or moved.
• Ensure links stability through preventative maintenance, link troubleshooting, monitoring and timely escalation if required.
• Defines reliability and operational compliance of communication equipment within his/her professional competence, suggests improvements.
• Full control of IT Servicedesk: tickets assignment and ensuring related processes are running correctly (if and as assigned by IT Supervisor).
• Maintenance of CCTV systems (if and as assigned by IT Supervisor).
• Fulfill the objectives defined for full compliance to International (IMS) and Local (TDS) Standards (if and as assigned by IT Supervisor).

Education

Qualification requirements:

• Primary Professional Education. Higher education in IT is preferable.
• Work experience of at least one year.
• Knowledgeable in Operating Systems such as Windows 7/8/10 (compulsory).
• Knowledgeable in Microsoft Office standard applications (compulsory).
• Knowledgeable in computer hardware and peripherals (compulsory).
• Knowledgeable in basic networking (compulsory).
• Knowledgeable in printing technologies (compulsory).

Job Requirement

IT Client Support Services Management

IT Governance Framework (ITIL, COBIT)

IT Policies and Procedures

Call Support

Electronics Components and PCB

Hardware and Software Provisioning and Support

MS Office Products (2016+)

Network Connectivity

Operating Systems (Windows 7,8,10+)

Printing and Scanning Services

Specialized Application, Petroleum Applications

Telephony and Communication Systems

User Account and Computer Management

Certifications

Skills

Physical Requirements

Years of Experience