JOB DESCRIPTION

Position Summary

We are seeking a proactive and technically capable Infrastructure Administrator to join our global IT infrastructure support team. This Level 2/3 support role is focused on operational support and maintenance of Windows-based server environments, with responsibilities that include troubleshooting, patching, monitoring, storage support, virtualization, and assisting with cloud-hosted workloads. A working knowledge of Linux systems is also expected to assist in cross-platform environments.

The ideal candidate will have solid experience supporting enterprise Windows infrastructure and a strong foundation in hypervisors, shared storage, and hybrid/cloud systems.

Key Responsibilities:

Operational Support & Troubleshooting:

• Provide Level 2/3 support for Windows Server environments and file/print services.
• Troubleshoot system issues and respond to incidents related to performance, access, storage, and VM health.
• Respond to alerts, troubleshoot system issues, and resolve service disruptions in accordance with defined SLAs.
• Assist with Linux system support when necessary, escalating advanced issues as needed.
• Support and perform basic administration tasks within VMware vSphere or Microsoft Hyper-V environments.
• Support operational tasks in cloud environments such as Microsoft Azure and AWS.

Patch Management & Maintenance:

• Troubleshoot issues with monthly patching for Windows Server systems
• Validate OS and security patches in compliance with governance policies.
• Assist with Red Hat Linux patching and validation under the guidance of senior team members.

Monitoring & System Health:

• Monitor system performance and availability using enterprise tools.
• Respond to system alerts and proactively identify performance or capacity issues.
• Maintain system logs and contribute to incident analysis and reporting.
• Document issues and contribute to problem management and incident reports.
• Collaborate with systems engineering team to troubleshoot storage alerts.

Collaboration & Documentation:

• Work with infrastructure, networking, Linux, and application teams to resolve cross-functional issues.
• Maintain accurate documentation of system configurations, procedures, and support runbooks.
• Follow ITIL-aligned processes for incident, change, and request management.

Automation & Scripting Support:

• Use or modify PowerShell, Ansible or Python scripts to streamline support tasks or report generation.
• Assist in automation initiatives led by the infrastructure engineering team.

Security & Compliance:

• Support system hardening and vulnerability remediation in collaboration with security teams.
• Ensure systems meet internal compliance standards and assist with audit documentation.

What You Bring:

• Proficiency in Active Directory, Group Policy, and basic file and print services administration.
• Experience with patching tools such as SCCM, WSUS, or similar platforms.
• Working knowledge of Red Hat or other Linux distributions, with the ability to assist in basic system troubleshooting and maintenance.
• Basic understanding of networking fundamentals and protocols (e.g., TCP/IP, DNS, DHCP).
• Familiarity with virtualization platforms such as VMware or Hyper-V.
• Exposure to cloud environments (Azure, AWS, or OCI) is a plus.
• Strong problem-solving and communication skills with a service-oriented mindset.
• Basic scripting skills in PowerShell; familiarity with Bash or Python is a plus.
• Experience supporting shared file systems, permissions, and print infrastructure.
• Familiarity with Linux tools such as Red Hat Satellite or Ansible is a plus

Preferred Qualifications:

• Associate or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 4- 7 years of experience supporting Windows Server environments in an enterprise setting.
• Microsoft Certified: Windows Server Administrator or Azure AZ104.
• Red Hat Certified Systems Administrator a plus.