At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Local Division Manager

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Your Role and Responsibilities

In this role, you will have the opportunity to lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations. Each day, you will create, implement, and review field service operations strategies for designated area(s) based on the global service business strategy. You will also showcase your expertise by ensuring customer focus, understanding sense of urgency, and care in your area of responsibility.

Work model: #LI-hybrid

This role is contributing to the Motion Service division (Motors, generators and drives) in Spain. Main stakeholders are Industrial customers as well as the Field Service Engineers, Sales Engineers and Administration personnel.

You will be mainly accountable for:

• Coordinating the field services team activities, balancing workload and personal life.
• Ensuring customer retention by delivering superior customer service experience in field service activities.
• Driving continuous improvement of field service quality, enabling a first time-right implementation.
• Steering performance of the field service activities by following up on Key Performance Indicators (KPIs) and driving corrective actions based on them.
• Guiding a continuous improvement culture and the implementation of improvements to achieve service excellence in your area of responsibility.

You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the Role

• Degree in mechanical/electrical/industrial engineering or equivalent Professional Education.
• You have 5 years of experience in managing teams of field service engineers, coordinating their schedule as well as their professional development.
• You enjoy working with drives, motors and generators and have a general overview of all types of industries (power generation, oil and gas, chemical industry, metal industry, cement, water, food and beverage, etc.)
• You are engaged in collaborating with sales and backend support departments, taking care of customer needs in front line, with the curiosity required to find new ways of improving and delivering service excellence.
• Ability to demonstrate your experience in servicing electrical powertrains, troubleshooting, repairing and maintaining motors and generators. Highly skilled in electrical testing equipment.
• Possess an enhanced knowledge of Office 365, PowerApps (PowerBI, Power Automate, Planner), SAP
• You are passionate about helping customers to solve their problems and continuous improvement
• You are at ease communicating in English and Spanish, both written and oral.
• You hold current driving license valid in Spain and VISA/work permit valid in Spain.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Benefits

• ️ Comprehensive Insurance Coverage: You'll be covered by our collective insurance plans in Spain - life, accident, and travel assistance - so you can feel secure whether you're at work or on the road.
• ️ Lunch Allowance / Cantine: Enjoy subsidized meals or cantine access depending on your location.
• Home Office Flexibility: Work from wherever suits you best thanks to our flexible remote work options.
• Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal.
• Career Development: Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges!
• Flexible Work Practices: We get that life happens - we support a healthy balance between your professional and personal life.
• Wellbeing Program: From mental health support to wellness activities, we've got your back-mind and body.

More about us

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this 'Engineered to Outrun'. The company has over 140 years of history and around 110,000 employees worldwide. ABB's shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.

Meet the moment. This is where progress never stops, teams push boundaries, and we're engineered to outrun the challenges ahead. Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.