Job Description:

Job Summary

We are seeking a highly motivated and experienced Service Delivery Manager to oversee the successful delivery of our digital products and services in bp Shipping. In this role, you will be responsible for ensuring customer satisfaction, optimizing service operations, and driving continuous improvement across our service delivery lifecycle.

Job Responsibilities

* Lead and manage the end-to-end service delivery process for digital products and solutions, ensuring adherence to Agility core practices.
* Develop and implement strategies for Benefits Management, ensuring that delivered services meet business objectives and deliver tangible value.
* Oversee Configuration management and related processes to maintain service integrity and stability.
* Collaborate with data architects and engineers on Data design and Data Management strategies to optimize service performance and data utilization.
* Apply Design Thinking methodologies to understand user needs, identify service gaps, and drive innovative solutions.
* Champion Digital Innovation within service delivery, exploring and implementing new technologies and approaches.
* Manage the lifecycle of Digital Product Management from conception to retirement, ensuring seamless service integration.
* Empower Others within the service delivery team, fostering a culture of ownership, growth, and continuous learning.
* Facilitation of workshops, meetings, and cross-functional collaborations to ensure effective communication and problem-solving.
* Influencing stakeholders at all levels to gain buy-in for service improvements and strategic initiatives.
* Proactively identify and manage change across service delivery processes and systems.
* Contribute to Portfolio Management activities, aligning service delivery with overall business strategy.
* Oversee aspects of Software Design and Development and System Design as they pertain to service delivery solutions.
* Monitor service performance metrics, identify areas for improvement, and implement corrective actions.
* Manage customer relationships, addressing critical issues and ensuring high levels of customer satisfaction.

Job Qualifications

* Proven experience in a Service Delivery Management role, within a digital product or technology-focused environment, preferably in Oil & Gas OR Shipping.
* Experience in digital systems supporting Tanker Chartering and commercial operations.

* Expert in Deployment and running of ITIL framework and Service Delivery best practices

* Strong understanding and practical application of Agility core practices.
* Demonstrable experience in Benefits Management and value realization.
* Proficiency in Configuration management and related governance.
* Solid understanding of Data design and Data Management principles.
* Experience applying Design Thinking methodologies to service and product development.
* Knowledge of Digital Innovation trends and their application in service delivery.
* Experience with Digital Product Management principles and lifecycle.
* Excellent leadership and team empowerment skills.
* Strong Facilitation and communication skills.
* Proven ability to influence stakeholders at various organizational levels.
* Experience in Managing change within complex environments.
* Familiarity with Portfolio Management concepts.
* Good understanding of Software Design and Development and System Design principles.
* Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration) or equivalent practical experience.

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered.

What you can expect from us!

Our commitment to diversity, equity and inclusion:

At bp, you could be part of Business Resource Groups (BRGs) which belief in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs' dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to):

bpWIN (bp Women's International Network)

Pride

Working parents

PEN (Positively Ethnic Network)

bpInclusia (bp's Asian community)

bpEnergía (bp's Latin community)

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility core practices, API and platform design, Benefits Management, Business Analysis, Business modelling, Client Counseling, Cloud Platforms, Configuration management and release, Data Analysis, Data design, Data Management, Demand Management, Design Thinking, Dialogue enablement, Digital Innovation, Digital Product Management, Employee Experience, Empowering Others, Facilitation, Influencing, Long Term Planning, Managing change, Marketing strategy, Measurement and metrics {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.