JOB DESCRIPTION

The IT Client Support Specialist provides essential hands-on technical support for IT hardware, infrastructure, and projects that cannot be completed by the Global Service Desk. This role is critical in ensuring operational efficiency through on-site assistance, infrastructure maintenance, and the execution of technical projects. The position involves frequent interaction with end-users and collaboration with other IT teams to meet the organization's technology needs.

Primary Responsibilities

• Hands-On Technical Support:
  • Provides Level 2 support for issues that cannot be resolved remotely by the Global Service Desk (Level 1).
  • Provide support for end-user computing devices, peripherals, multi-function printing devices, audio-visual (AV) systems, and workforce management solutions.
  • Perform site surveys, hardware installations, and replacements (e.g., switches, routers, wireless access points).
  • Support telephony infrastructure, including deploying voice gateways and integrating paging systems.
• Infrastructure Maintenance:
  • Maintain network cabling, power systems (e.g., UPS), and telephony equipment following established standards.
  • Conduct periodic equipment checks and preventative maintenance, such as replacing batteries and power supplies for switches.
  • Assist in asset lifecycle management, including configuration, deployment, and disposal of IT equipment.
• Manufacturing Systems IT Support
  • Support manufacturing IT systems and equipment
  • Perform basic troubleshooting of manufacturing IT infrastructure
  • Ensure proper connectivity of manufacturing systems
  • Coordinate with Network Team for implementation of isolated networks
  • Maintain compliance with network isolation requirements
• Project Support:
  • Collaborate on infrastructure projects, including wireless network surveys, deployment of digital signage, and installation of edge compute devices.
  • Support physical security systems, including door access controls and video surveillance installations.
  • Configure and deploy tablets and other mobile computing devices for specific business operations.
  • Provide technical support for the setup of IT infrastructure, security surveillance, and access control systems for new NOV sites, working closely with IT infrastructure teams and external vendors.
  • Provide technical support for decommissioning and recovery of IT infrastructure equipment, security surveillance, and access control systems at exiting NOV site, collaborating with IT infrastructure teams and external vendors.
  • Assist with Starlink satellite installations as required.
• Documentation and Coordination:
  • Document all activities and resolutions in the service desk and project management systems.
  • Adhere to and enforce cabling and configuration standards.
  • Coordinate with vendors and contractors for specialized installations or repairs.

Qualifications

• Education and Experience:
  • Associate degree in IT, networking, or a related field, or equivalent work experience.
  • 2-5 years of relevant experience in IT field support, including hardware troubleshooting and network maintenance.
• Requirements:
  • Ability to work independently or as part of a team in dynamic environments.
  • Excellent verbal and written communication abilities.
  • Strong problem-solving and organizational skills.
  • Willingness to travel frequently and support multiple locations.
  • Valid driver's license.
  • May be required to participate in an after-hours support.
• Technical Skills:
  • Experience with Microsoft enterprise technologies including Windows OS, Office 365, Intune device management, and security features
  • Proficiency in diagnosing and repairing hardware (PCs, printers, and network devices).
  • Basic understanding and troubleshooting of networking (e.g., switches, routers, wireless protocols).
  • Basic understanding of UCaaS, legacy telephone systems, and analog lines including fundamental troubleshooting and user support
  • Experience with digital signage, physical security systems, and Starlink installations.
  • Basic knowledge of asset decommissioning processes.
• Preferred Qualifications
  • Certifications such as CompTIA A+, Network+, CWTS, CWNA
  • Advanced knowledge of Windows end-user operating systems and Microsoft enterprise solutions including Office 365 and endpoint security
  • Experience with secure access systems including multi-factor authentication and privileged account management
• Work Environment
  • Primarily based at the NOV facility in Mumbai, with approximately 50% travel required to provide on-site support across multiple NOV locations in India.
  • International travel may be required.
  • Flexible working conditions to accommodate project schedules and urgent support needs.

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.