Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

We are looking for a passionate individual to take on a role as a Patient Safety Office who is dedicated to driving safe, effective and high quality care for the people who use our services, their families, carers and visitors. This is a key role in supporting the delivery of the National Patient Safety Incident Response Framework.

Main duties of the job

The Patient Safety Officer role requires understanding an knowledge of patient safety within a healthcare setting. The role requires close working with senior leaders within our Directorates across the Trust to support effective patient safety.

The role entails an ability to use and understand data systems to be able to provide and present patient safety data. This includes clear presentation and communication skills facilitating regular meetings with senior leaders within the Directorates to support then to maintain timely management of incidents, identifying learning and driving improvements.

It requires an ability to support clinical and non clinical staff to ensure a a culture that improves quality through the effective identification of lessons/areas for improvement and promotion of learning as a result of data analysis and investigation, using audit and evaluation cycles to seek assurance.

This role is vital in supporting our clinical team to drive improvement in patient safety and requires on site working .

Working for our organisation

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced district nursing teams, Allied Health Professionals and community matrons look after for people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

Join us and be a part of the team that is making Croydon proud.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***

Person specification

EDUCATION & QUALIFICATIONS

Essential criteria

• Educated to degree level or higher, or relevant experience in the field of quality and patient safety
• Evidence of continuing professional development

Desirable criteria

• Previous Experience within the NHS
• Quality improvement training / qualification

KNOWLEDGE & UNDERSTANDING

Essential criteria

• Knowledge of NHS Quality and Patient Safety acquired through training and experience
• Knowledge of using a database and making judgements about the data entered
• Experience of working to deadlines and managing processes to deadlines
• Experience of providing information in a clear and concise manner
• Experience of reporting against Performance indicators and quality metrics
• Experience of PSRIF
• Experience of producing reports and analysing data
• Knowledge of Quality improvement

Desirable criteria

• Experience and working knowledge of the Radar reporting management system
• Understanding of the healthcare environment in both acute and community settings
• Knowledge of risk management
• Working knowledge of Data Protection issues
• Ability to work autonomously and as a member of a team
• Experience of multi professional working within a healthcare setting

SKILLS & ABILITIES

Essential criteria

• Excellent written/verbal communication skills
• An ability to present information to divisional/executive level
• An ability to interpret complex information
• Ability to organise, prioritise and manage a diverse workload with competing priorities within a Busy environment,whilst maintaining focus on key issues
• Diplomatic ability to negotiate sensitive issues
• Ability to work autonomously as well as a member of a team
• Ability to assess risk and identify needs to maintain personal safety and safety of others
• Highly motivated and resourceful
• Calm and measured - able to manage challenging and stressful situations
• Confident telephone manner and good interpersonal skills
• Ability to remain objective in difficult situations
• Analysing data or information and using this to influence practice.

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years' employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Patient Safety Officer JD (PDF, 488.3KB)
• CHS DBS Policy Statement (PDF, 53.0KB)
• Map of Croydon University Hospital (PDF, 95.6KB)
• CHS Accomodation (PDF, 1.4MB)
• Croydon Trust Values (PDF, 324.9KB)
• AI toolkit for candidates (PDF, 1.9MB)