Job Description Summary

Lead Properties Specialist is responsible for setting strategy, standards, and governance across housekeeping, events, recreational facilities, transport/taxi, overall vendor management and other soft service activities. The position has a primary focus on end-to-end housekeeping and event support, ensuring a consistently clean, safe, and engaging environment for employees, visitors, and leadership events. It partners closely with site leadership, EHS, HR, and business teams, using data, SLAs, and KPIs to drive continuous improvement in service quality, compliance, and cost. The incumbent leads multiple vendors through structured performance management and serves as the primary soft-services interface for the campus.

Job Description

Site Overview

Established in 2000, the John F. Welch Technology Center (JFWTC) in Bengaluru is our multidisciplinary research and engineering center. Engineers and scientists at JFWTC have contributed to hundreds of aviation patents, pioneering breakthroughs in engine technologies, advanced materials, and additive manufacturing.

Roles & Responsibilities

1. Housekeeping Management

• Own campus housekeeping strategy and standards, defining service levels, visual standards, and an improvement roadmap aligned to GE's Safety, Quality, Delivery, and Cost priorities.
• Lead and govern housekeeping vendors, setting performance expectations, reviewing SLAs and KPIs, and driving structured performance reviews and corrective actions.
• Optimize manpower and resources through effective deployment, mechanization, and process improvements while maintaining or enhancing service quality.
• Establish and refine SOPs and audit frameworks for all area types (offices, labs/non-production areas, common areas, washrooms, cafeterias, reception, outdoor seating, etc.), and ensure consistent execution on the ground.
• Ensure EHS and statutory compliance in all housekeeping activities, including safe chemical handling, PPE usage, wet-floor and work-area signage, storage, and work-at-height practices; drive closure of audit and inspection findings.
• Use data and MIS (complaints, inspection scores, SLA adherence, cost trends) to drive decisions and implement measurable continuous improvement initiatives.
• Act as strategic partner to site leadership on hygiene and housekeeping matters, anticipating risks and shaping services to support business continuity and employee experience.

2. Events Support

• Provide end-to-end governance for facilities and housekeeping support to internal events, leadership visits, customer events, town halls, trainings, and employee engagement activities.
• Engage early with senior stakeholders (business, HR, Communications, leadership) to translate event objectives into structured facilities support plans covering logistics, layout, signage, safety, and housekeeping.
• Develop and standardize event playbooks and templates for key event types and spaces, ensuring predictable quality, compliance, and efficient use of resources.
• Coordinate cross-functional support (security, IT/AV, catering, transport, admin) to ensure end-to-end readiness of venues and approach areas.
• Oversee risk and safety management for events, ensuring compliance with EHS norms, capacity and crowd management, emergency access, and safe temporary installations.
• Lead post-event reviews with organizers and stakeholders, capture feedback, and drive systemic improvements to continuously elevate event delivery and visitor/employee experience.

3. Recreational Centre & Employee Experience

• Oversee the employee recreational centre as a key employee experience asset, ensuring safe, well-maintained, and compliant facilities.
• Define and govern usage policies and schedules for recreational areas and equipment, balancing accessibility, asset protection, and operational needs.
• Partner with HR and site leadership to support engagement programs and events using recreational spaces, ensuring readiness, service quality, and positive user experience.
• Plan and drive minor upgrades and improvements to recreational amenities to enhance wellbeing and utilization.

4. Transport & Taxi Management

• Oversee employee transport and taxi services for the campus, ensuring safe, reliable, and timely movement of employees, visitors, and leadership.
• Define service standards, routes, and operating norms for transport and taxi operations in collaboration with security, EHS, HR, and business stakeholders, balancing service quality, safety, and cost.
• Lead transport vendor management, including SLA/KPI definition, performance reviews, incident management, and invoice validation.
• Monitor utilization, service levels, and costs through regular MIS and dashboards; drive optimization of routes, schedules, and fleet mix.
• Ensure compliance with legal, regulatory, and company requirements, including driver conduct, vehicle documentation, safety equipment, and incident reporting and closure.

5. Soft Services Vendor Management & Governance

• Lead end-to-end soft services vendor management across housekeeping, recreational centre, transport/taxi, and related services, ensuring delivery against defined SLAs and KPIs.
• Conduct structured vendor governance routines, including periodic reviews, joint improvement plans, and performance escalation/recognition.
• Review and validate vendor invoices, ensuring alignment with scope, actual services delivered.
• Support vendor selection and renewal processes, including drafting scopes of work, participating in technical/commercial evaluations, and managing transitions.
• Identify and drive cost optimization opportunities through service redesign, consolidation, productivity improvements, and market benchmarking.

6. Compliance, Governance & Stakeholder Management

• Ensure all soft-services activities comply with safety, health, environmental, statutory, and internal policy requirements.
• Maintain accurate records and documentation for inspections, audits, incidents, CAPA, and statutory requirements.
• Support and represent soft services in internal and external audits, presenting performance, risks, and improvement actions to auditors and site leadership.
• Act as single point of contact for users for soft services (housekeeping, events, recreation, transport), managing service requests and complaints through to closure with transparent communication.
• Prepare and publish periodic MIS and dashboards on service levels, complaints, costs, vendor performance, transport utilization, and improvement initiatives.
• Proactively identify and drive process and cost improvement opportunities, working closely with EHS, HR, security, finance, procurement, and business teams.

Ideal Candidate:

Should have experience in housekeeping, events, transportation.

Qualifications & Experience

• Degree/diploma in Facilities Management, Hospitality, Real Estate, or related field.
• Approximately 15+ years of experience in facilities/soft-services management, preferably in large campus, corporate, industrial, or technology environments.
• Proven experience in managing housekeeping, events recreation, and transport services through third-party vendors.
• Strong understanding of EHS, statutory, and regulatory requirements related to soft services and transport.
• Demonstrated ability to manage vendors through SLAs and KPIs, lead governance routines, and drive continuous improvement.
• Experience in stakeholder management with senior leadership, EHS, HR, security, and business teams.

Desired Qualification:

• Leadership & Governance: Ability to set standards, drive accountability, and lead cross-functional and vendor teams.
• Customer & Employee Experience Focus: Strong orientation to service quality, responsiveness, and stakeholder satisfaction.
• EHS & Compliance Mindset: Deep respect for safety, health, and environmental norms in all soft-services activities.
• Analytical & Data-Driven: Comfortable using MIS, KPIs, and trends to drive decisions and improvements.
• Vendor & Commercial Acumen: Skilled in contract understanding, SLA/KPI management, and invoice/cost review.
• Planning & Execution: Strong in planning, prioritization, and execution of multiple parallel activities and events.
• Communication & Influence: Ability to engage with leadership and frontline teams, articulate expectations, and influence outcomes.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: Yes