JOB DESCRIPTION

Wood is currently sourcing for an Operations Manager to join our local team in Angola, at this stage it is an "Expression of Interest" from interested candidates.

The Operations Manager will have significant operational experience and be responsible for the operation of the Angolan business area with experience across multiple clients, services or locations with the ability to work independently on most elements of the role.

Provide operational management; accountable for the people agenda, growth, development and delivery performance in assigned area, play a key role in developing the strategy and supporting the delivery of the local business plan.

Location: Luanda, Angola, West Africa

Rotation Work Pattern: Residential or rotational TBC

Duration: Initially 6 months

RESPONSIBILITIES

Remarkable people, trusted by clients to design and advance the world.

The Operations Manager will have significant operational experience and be responsible for the operation of the Angolan business area with experience across multiple clients, services or locations with the ability to work independently on most elements of the role.

Provides operational management; accountable for the people agenda, growth, development and delivery performance in assigned area, play a key role in developing the strategy and supporting the delivery of the local business plan.

Take a leadership role and influence in the delivery of HSSEA, technical and financial performance, achieving monthly and annual targets, demonstrating clear safety and ethical leadership and embedding company values. Responsible for ensuring compliance with applicable laws and policies.

Directs and leads operational delivery and support team(s) to deliver services to customers, ensuring Wood is working to the highest possible standards of integrity, safety, quality and operational excellence. Develop solutions to strategic, contractual, commercial, operational and personnel related challenges which impact on customer service and performance.

Manages ongoing business, provide support for budget setting and delivery, contracts, capacity and resource management, and capability management.

A key objective of the role is to support nationalisation; promoting and providing development programmes for national personnel thus aligning with mandatory national to expat ratio.

Management and oversight of key position succession planning including own position with career development plans maintained for all direct reports.

Key Accountabilities & Responsibilities:

Operational Delivery

• Provides direction to operational delivery team(s) in order to meet business plan goal and contract metrics
• Ensures robust business continuity and disaster recovery plans are in place
• Manages day-today employee relations, staff activities and operational Issues
• With direction and within set parameters, establishes annual business goals and strategies and prepares business plan for assigned location
• Support Operations Management team to deliver Profit & Loss targets associated with people, commercial and financial accountability including people agenda, revenue delivery, margin and overhead management, budget and forecast determination and attainment, risk and opportunity reviews, cost controls, accounts payable/billing and cash collection
• Assisting the leadership and development of HSSEA matters across assigned area: ensure HSSEA values are delivered and adhered to at all times, proactively leading and demonstrating safety behavioural values. Lead and focus the team to attain all HSE plans, supporting continuous improvement and ensuring legislative compliance.
• Provides direction to operational delivery team(s) in order to meet business plan goal and contract metrics
• Ensures robust business continuity and disaster recovery plans are in place
• Manages day-today employee relations, staff activities and operational Issues
• With direction and within set parameters, establishes annual business goals and strategies and prepares business plan for assigned location
• Ensures financial, safety, and quality controls and compliance to company policies.
• Maintain operational integrity and excellence, ensuring robust adherence to governance framework, subcontractor management process, and performance reporting.
• Work with leadership and peers to improve delivery performance and maximise delivery opportunities throughout wider business where required.
• People Delivery
• May lead and/or execute the implementation of programmes across the employee life cycle.
• Drives robust people development and performance management throughout the business area, to build and retain skills needed to deliver the operational business in the short to medium term.
• Promotes the talent management process within business area and understands the benefits of such process.
• Responsible for timely and accurate reporting of P&O metrics and robust analysis and recommendations in support of business decisions.
• Lead employee communication and engagement. analysis and recommendations in support of business decisions
  
  Business Growth
• Deliver growth in the areas of responsibility through close collaboration with Business Development.
• Assist with developing and delivering a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities.
• Expands the company's business in the area served, directs local business development programs, proactively identifies new opportunities and supports / leads bid and tender and transition activity as appropriate.
  
  Leadership
• Is a champion and role model for ethical behaviour and compliance with applicable laws and policies.
• Support and lead a delivery of the support team including accountability for recruitment, selection and development of talent, ensuring effective performance and capability management, acting as a coach/mentor and encouraging and supporting open and effective communication to optimise delivery of objectives, maximise team performance and achieve continuous performance improvement.
• Responsible for ensuring competence of employees in area of responsibility to carry out assigned duties
• Ensure day-to-day operations maintain a continued alignment with overall corporate policy, strategy and direction.
• Coaches and influences managers to develop their leadership efficacy in line with Wood culture, values and behaviours.

QUALIFICATIONS

What makes you remarkable?

Education & Experience:

• Degree qualification in relevant background with significant experience in a operational delivery preferred.
• Demonstrable industry exp.

Knowledge, Skills & Experience:

• Track record of successful operational delivery within relevant industry sector
• Broad understanding of the industry and networking capability
• Experience of customer facing communication
• Strong relevant technical expertise or commercial/business leadership of a technical organisation
• Understanding of management systems
• Knowledge of current QHSE and other legislation as applicable in the industry
• Team building skills - motivating people, proactively enabling cross functional best practice
• Ability and experience of managing change to lead change programmes
• Knowledge of people practices and applicable legislative frameworks
• Experience of dealing with industrial and employee relations issues

Personal Attributes Abilities:

• Has a service orientation to stakeholders, being responsive to needs, effectively managing expectations
• Safety focused with an uncompromising approach to risk management. Places the welfare of both internal and customer employees at the top of the agenda.
• Passionately pursues and supports, demonstrate and embed company values.
• Strong influencer, negotiator and mediator.
• Flexible to respond and adapt in agile ways to changing internal and external context and customer needs
• Decisive, with ability to make decisions and follow through, ensuring learnings are captured
• Exceptional communicator both verbally and written
• Strong team builder, listens to needs of team, and capable of identifying and adopting best practices to engender a spirit of cooperation and energise people towards optimum performance
• Pragmatic in approach with a strong commercial bias and ability to balance commerciality with operational excellence
• Customer focused - develops sincere and open relationships with customers, current and potential; listens to customer needs and constantly striving to exceed expectations and add value
• Entrepreneurial approach - ability to identify opportunities
• Ability to make decisions and follow through, ensuring learnings are captured
• A motivated self-starter, who can self-direct when required, able to use own initiative and have autonomy to make appropriate decisions but also know when escalation is required.
• Critical thinker with problem solving abilities

Ability To:

• Deliver a customer-focused climate that delivers on expectations and strengthens relationships
• Focus on improving safety standards and behaviours
• Influence key stakeholders
• Generate trust and credibility
• Work effectively across organisational and geographical boundaries

ABOUT US

Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 45 countries, employing around 25,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.