Job Description Summary

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Site Overview

• Bangalore, India

Established in 2000, the John F. Welch Technology Center (JFWTC) in Bengaluru is GE Aerospace's multidisciplinary research and engineering center. Pushing the boundaries of innovation every day, engineers and scientists at JFWTC have contributed to hundreds of aviation patents, pioneering breakthroughs in engine technologies, advanced materials, and additive manufacturing.

Role Overview:

In this role, you will report to Services CTP Sub-Section Manager, Services Engineering at JFWTC, GEA India, Bangalore. In addition, you will interface with organizations such as the Engineering Departments, Services, Digital Services Solutions (DSS), CSA Operations and Customer & Product Support Organization (C&PSO) based on business need.

Roles & Responsibilities:

• Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, fleet configuration.
• Partner with PSE, CPM's and CTP team to identify and update Customer Repair Specifications and TOW optimization opportunities for assigned contracts.
• Define right workscope for the engine meeting workscope planning guide and customer repair spec objectives.
• Review Customer's requirements and recommend engine workscope to maximize/Optimize engine Time on Wing life.
• Partner with C&PSO and Services Technology team to implement on/near-wing technology for respective customer accounts to improve engine on-wing life.
• Lead business initiatives for field issues and cost of ownership goals. Participate/lead initiatives related to reducing cost per shop visit.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes, or services. Stays informed of current industry trends.
• Foster and inspire a collaborative work style and display team-oriented behaviour with a proactive example of communication internally and externally

Qualifications/Requirements:

• Advanced Degree in Engineering from an accredited university or college
• A minimum of 8 years' experience in an aerospace or mechanical engineering position
• Previous working experience in CTP/PSE/CMR/FM domains
• Familiar with GE Aviation long term service agreements, customer / product support role functions.
• Experience in engine troubleshooting and root cause investigations.

Desired Characteristics:

• Previous experience in Aviation engines / systems / aircraft / repair or turbo machinery
• Ability to effectively manage multiple project responsibilities
• Previous experience in driving operational excellence and continuous improvement
• Familiarity with aircraft flight operations
• Demonstrated ability to effectively interact with customers
• Strong organization and planning skills
• Strong oral and written communication skills
• Excellent interpersonal and leadership skill

Desirable Qualification

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

Relocation Assistance Provided: Yes